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The key to regaining a customer’s confidence is to respond promptly to a custome
The key to regaining a customer’s confidence is to respond promptly to a custome
游客
2024-06-22
43
管理
问题
The key to regaining a customer’s confidence is to respond promptly to a customer’s complaint,whether the problem has been solved or not.
选项
A、及时答复客户的投诉,认真解决他们的问题,这样才可以提高客户信心。
B、重获客户信心的关键是及时回应客户的投诉,不论问题是否已得到解决。
C、取得客户信赖的途径是经常听取他们的意见,不断提高自己的服务质量。
答案
B
解析
本句主系表结构,后面加上一个让步状语从句。regaining意为“重新获得”,A、C两项均翻译不准确,故B项最佳。
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