首页
登录
职称英语
Thismanis______. [originaltext]M: Good morning. I purchased a computer from you
Thismanis______. [originaltext]M: Good morning. I purchased a computer from you
游客
2024-10-23
58
管理
问题
Thismanis______.
M: Good morning. I purchased a computer from your company last month. Unfortunately, I’m not satisfied with my new computer. I’m having a lot of problems.
W: What seems to be the problem?
M: I’m having problems with my Internet connection, as well as repeated crashes when I try to nm my word- processing software.
W: Did you read the instructions that came with the computer?
M: Well, yes. But the trouble-shooting section was no help.
W: What happened exactly?
M: Well, the Internet connection doesn’t work. I think the modem is broken. I’ d like a replacement.
W: How were you using the computer when you tried to connect to the Internet?
M: I was trying to connect to the Internet! What kind of question is that?!
W: I understand you’re upset, sir. I’m just trying to understand the problem. I’m afraid it’ s not our policy to replace computers because of glitches,
M: I bought this computer with the software pre-loaded. I haven’t touched anything.
W: We’re sorry that you’ve had a problem with this computer. Could you bring in your computer? I promise you we’ll check the settings and get back to you immediately.
M:OK, that will work for me.
选项
A、quarreling with the woman
B、finding faults of with the product
C、complaining about the service
D、seeking technical help
答案
D
解析
此题是主旨大意题,对话内容是顾客向客服经理抱怨电脑故障,要求换货,最后同意维修,其实是为解决问题而来寻求商家帮助的,因此最佳答案是D。
转载请注明原文地址:https://tihaiku.com/zcyy/3813897.html
相关试题推荐
Thismanis______.[originaltext]M:Goodmorning.Ipurchasedacomputerfromyou
AIBis______.[br][originaltext]W:Canyoutellmehowtoreachthebankplease
AIBis______.[br][originaltext]W:Canyoutellmehowtoreachthebankplease
AIBis______.[originaltext]W:Canyoutellmehowtoreachthebankplease?M:W
Accordingtotheauthor,whichstatementisNOTtrue?[br][originaltext]A
Accordingtotheauthor,whichstatementisNOTtrue?[originaltext]Areyou
HowmanynewcasesofchildhooddiagnosedintheUKeachyear?[originaltext]
Thetalkismainlyabout______.[br][originaltext]Didyouknowthatcola
Thetalkismainlyabout______.[originaltext]Didyouknowthatcolastart
AccordingtoMaKai,dragpricesinChinanow______.[br][originaltext]
随机试题
Iftherewerenosubjunctivemoodandpassivevoice,English______mucheasier.A
[originaltext]W:IwassoexcitedthatIcouldn’tfallasleeplastnight.M:I
[originaltext]M:Whenistheassignmentdue?Andwhattypeofreportdoyouwan
混凝土立方体抗压强度试件尺寸为100mm×100mm×100mm,则抗压强度试验
股民小王在2002年记录了以下关于金融市场的大事,其中正确的()。A.上海黄金
小儿急性肾小球肾炎发病前有哪种前驱感染史A.病毒感染 B.链球菌感染 C.金
下列哪项是血常规检查的异常结果A.血红蛋白量130g/L(13g/dl) B.
2011年,非化石能源消费量为:() A.2.5万吨标准煤 B.2.8万
妊娠期高血压疾病的诊断方面,下述哪项是正确的A、妊娠后期血压有一次在17.3/1
对经济业务(2)所出现的错误,应采用的错账更正方法是()。A、划线更正法
最新回复
(
0
)