首页
登录
职称英语
High-quality customer service is preached(宣扬)by many, but actually keeping c
High-quality customer service is preached(宣扬)by many, but actually keeping c
游客
2024-08-16
25
管理
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers. [br] 【C5】
选项
答案
regular
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3722639.html
相关试题推荐
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
Wherearethespeakers?[br][originaltext]W:Expressserviceisprobablythef
Wherearethespeakers?[originaltext]W:Expressserviceisprobablythefastest
随机试题
Holidayresortsusuallyattracttouristsbecauseoftheirsunnybeaches,snow-co
Gettingajobcanbeespeciallydifficultforsomeonewithaprisonrecord.
Whatdoesthephrase"takenwithabarrelofsalt"meanatendofthesecondpar
[originaltext]W:Ireallydon’tunderstandtoday’scollegestudents.Theytake
眼囊尾蚴病治疗的首选方法为A.使用阿苯达唑治疗 B.使用氧氟沙星眼药水 C.
欧美国家的膳食结构是( )。A.地中海膳食 B.以动物性食物为主 C.以植
一人连续单个点火的火炮,暗挖不得超过( )个。 A、5 B、10 C
国农规划的指导性还体现在计划与市场的优势互补上。()与市场机制相结合,就是计划
《处方药与非处方药流通管理暂行规定》适用于A.中国境内的药品生产企业 B.中国
在民用建筑设计评价中,建筑体积指标是用来衡量()技术经济合理性的指标。A:功能分
最新回复
(
0
)