首页
登录
职称英语
High-quality customer service is preached(宣扬)by many, but actually keeping c
High-quality customer service is preached(宣扬)by many, but actually keeping c
游客
2024-08-16
27
管理
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers. [br] 【C3】
选项
答案
relatives
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3722637.html
相关试题推荐
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
Wherearethespeakers?[br][originaltext]W:Expressserviceisprobablythef
Wherearethespeakers?[br][originaltext]W:Expressserviceisprobablythef
Wherearethespeakers?[originaltext]W:Expressserviceisprobablythefastest
随机试题
PASSAGETHREE[br]WhatwasMrs.Mallard’smoodwhenshewasleftaloneinther
期货保证金存管银行是由()指定,协助交易所办理期货交易结算业务的银行。A、证监会B、交易所C、期货公司D、银行总部B期货保证金存管银行是由交易所
急性乳腺炎的治疗原则不正确的是()A.消除感染、排空乳汁 B.先抗感染治疗
绿色生态城区实施运管评价阶段应具备相应的条件,下列叙述错误的是( )。A.城区
舞台特殊效果中的焰火分为冷焰火和热焰火,冷焰火,不产生热量但能引燃其他物品。(
患者,女,40岁。不明原因的手足发麻,关节肿痛半年余。开始为手指小关节疼痛,后出
下列关于央行票据的说法不正确的是( )。 I中央银行票据的期限—般在3年以下
根据图标回答 估计每支工具的销售价为多少元?A.400 B.
A.血热 B.气虚 C.血瘀 D.血虚 E.精血亏虚月经过多,色淡质稀的
下列单位或者个人中,一般不是物业管理招标主体的是()。A.物业建设单位
最新回复
(
0
)