首页
登录
职称英语
High-quality customer service is preached(宣扬)by many, but actually keeping c
High-quality customer service is preached(宣扬)by many, but actually keeping c
游客
2024-08-16
18
管理
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers. [br] 【C3】
选项
答案
relatives
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3722637.html
相关试题推荐
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
Wherearethespeakers?[br][originaltext]W:Expressserviceisprobablythef
Wherearethespeakers?[br][originaltext]W:Expressserviceisprobablythef
Wherearethespeakers?[originaltext]W:Expressserviceisprobablythefastest
随机试题
Olderpeoplewhoholdtemporaryorpart-timejobsafterretirementenjoybet
______isasymbolofBritishGovernmentorthePrimeMinisteroftheU.K..A、Buc
Abudget(预算)isaspendingplan.Itcanhelpyouspendmoneywisely.Itcan
动机具有三种功能:一是( );二是指向功能;三是强化功能。
A.屈曲摆动髋关节 B.旋转摆动髋关节 C.长轴牵引膝关节 D.内收内旋摆
小明早上从家步行去学校,走完一半路程时,爸爸发现小明的数学书丢在家里,随即骑车去
战略环境影响评价工作程序主要有:①审核;②筛选;③选定范围;④影响评价;⑤决策、
战略投资者持有的配售部分股票的时间不少于()。A:12个月B:24个月C:3
下面关于艾滋病防治及其监督管理工作的表述。正确的是A.县级以上人民政府统一负责艾
患者,女,59岁。进行性呼吸困难1个月,无发热。体检示气管向右侧偏移,左侧胸廓饱
最新回复
(
0
)