首页
登录
职称英语
High-quality customer service is preached(宣扬)by many, but actually keeping c
High-quality customer service is preached(宣扬)by many, but actually keeping c
游客
2024-08-16
14
管理
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers. [br] 【C2】
选项
答案
to
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3722636.html
相关试题推荐
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
Wherearethespeakers?[br][originaltext]W:Expressserviceisprobablythef
Wherearethespeakers?[br][originaltext]W:Expressserviceisprobablythef
随机试题
Wemustactassoonaspossiblebecausetimeis________.A、comingoutB、runningo
【S1】[br]【S5】L该空格前为定冠词the,空格后为名词word,因此空格处应选名词、形容词、动词过去分词等作定语。原句意为“自12月26日海啸起,这
ThenumberofUS【B1】______overtheageof65wholivealoneis【B2】______to
[originaltext]M:Morning,Brenda.W:Goodmorning,Mr.Browning.M:Er,didyou
A.肝浊音界缩小 B.肝浊音界下移 C.肝浊音界上移 D.肝浊音界消失
关于生物学检测法哪项不正确A.刺激细胞增殖B.维持细胞生长C.保持细胞活性D.抑
温和的、稳定的通货膨胀对股价影响较小。通货膨胀降低了债券的必要收益率,从而引起债
具有蓝色荧光性质的化合物是A.芦丁B.穿心莲内酯C.7-羟基香豆素D.薄荷醇E.
急腹症最突出的表现为A:腹痛 B:败血症 C:休克 D:恶心、呕吐 E:
A. B. C. D.
最新回复
(
0
)