首页
登录
职称英语
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
游客
2024-01-26
29
管理
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7, 300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1, 809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business illegal practice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer: The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 8 to 11 are based on the conversation you have just heard.
8. Why did the number of complaints decrease last year according to the man?
9. What do customers often complain about most?
10. What does the man say about complaints about travel agency?
11. How long does it take the man to complete an investigation of a complaint?
选项
A、Electrical appliances.
B、Travel agencies.
C、Photographic and sound equipment.
D、Clothing.
答案
A
解析
信息明示题。女士问客户投诉最多的是什么,男士回答Electrical appliances,即电器,故选A。在听到most这个词时,应该特别注意,语义突出处常为考点,符合听到什么选什么的原则。
转载请注明原文地址:https://tihaiku.com/zcyy/3397066.html
相关试题推荐
[originaltext]Tradebetweendifferentcountriesisoneofthemostimportan
[originaltext]Untilrecently,atomatowasjustatomato.Butnowscientist
[originaltext]Themotorvehiclehaskilledanddisabledmorepeopleinits
[originaltext]Themotorvehiclehaskilledanddisabledmorepeopleinits
[originaltext]Themotorvehiclehaskilledanddisabledmorepeopleinits
[originaltext]M:I’msorryI’mlate,Rose.W:That’sallright,Vic.Myhousei
[originaltext]M:TheRepublicanPartyinAmericaisopposingstemcellresearch
[originaltext]M:TheRepublicanPartyinAmericaisopposingstemcellresearch
[originaltext]M:TheRepublicanPartyinAmericaisopposingstemcellresearch
[originaltext]Parentsarebeingurgedtodownloadafreeappwhichtellsth
随机试题
PossiblynoothermanhasinfluencedtheinstitutionsofgovernmentintheUn
ThePrize:$10MillionATheyareaneliteclubof
[originaltext]Forthoseofyouwhowerebornintheyearofthepig,goodl
C【考情点拨】本题考查了利用导数定义求极限的知识点.【应试指导】
普通粘土砖的缺点不包括:A.尺寸较小,不利于机械化施工 B.取土毁田,不利于自
下列有关水源水中污染物来源和特性叙述中,正确的是哪项?( )A.水源水中污染物
从所给的四个选项中,选择最合适的一个填入问号处,使之呈现一定的规律性: A.如
下边四个图形中,只有一个是由上边的四个图形拼合(只能通过上、下、左、右平移)而成
按胁部以下哪项最应注意排除肝癌A.左胁下可触及痞块,按之硬 B.右胁下肿块,按
(2021年真题)系统整理南北朝以前中药学资料的本草著作是A.《神农本草经》
最新回复
(
0
)