2. 职称英语
  3. Dear Sir or Madam, This is the second month running that your delivery has b

Dear Sir or Madam, This is the second month running that your delivery has b

游客2023-10-02  29
问题 Dear Sir or Madam,
    This is the second month running that your delivery has been late in arrival. Our current order for stationery is already 6 days overdue.
    We have a number of valued customers who are being put to some inconvenience. There seems to be no obvious reason why your normally prompt deliveries should become so unreliable. I would be obliged if you would look into this matter as soon as possible.
    Ours is a small, family business in a town. We depend very much upon the good will of our customers. I’ m sure you will settle this problem at your convenience as soon as possible.
                                                                Your faithfully,
                                                                    Han Lu
Mr. Han writes to complain about【R1】______of the ordered goods.
His order for stationery has already been late for【R2】______when this letter is being written.
Mr. Han feels it a pity that the【R3】______deliveries have become so unreliable.
According to Mr. Han, this incident has caused【R4】______to his customers, upon whose【R5】______his small family-run business depends. [br] 【R5】
选项
答案 good will
解析 由文中第三段第二句话“We depend very much upon the good will of our customers．”可知答案。
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