Why are store managers often the last to hear complaints? [br] What contributes

游客2023-08-03 14

问题 Why are store managers often the last to hear complaints? [br] What contributes most to smoothing over issues with customers?

选项 A、Manners of the salespeople.
B、Hiring of efficient employees.
C、Huge supply of goods for sale.
D、Design of the store layout.

答案 A

解析细节题。题干中有最高级most，对应原文倒数第三段的more importantly。原文的信息为diplomatic(世故的，练达的)和polite(礼貌的)，[A]选项中的manners正好归纳了这两个单词，所以答案选[A]。本题与64题考查的都是定位能力。

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