首页
登录
职称英语
[originaltext] Good afternoon. In today’s talk, we’ll discuss how managers c
[originaltext] Good afternoon. In today’s talk, we’ll discuss how managers c
游客
2023-08-07
17
管理
问题
Good afternoon. In today’s talk, we’ll discuss how managers can get their staff to do what they are asked. Much to their frustration, managers often struggle to get their staff to comply with even simple instructions. Often, they blame their employees: "They don’t read emails, they don’t listen, they don’t care"— that kind of thing. But according to recent research conducted in Australia, it looks like it’s not the employees’ fault, but the managers’. It’s easy to understand why people sometimes disobey procedures intentionally. Occasionally, it’s because they’re pressured to finish in a short time. At other times, they may disagree with the spirit of the procedure—the effort demanded, the time consumed, the lack of potential effectiveness. And every now and then, they just don’t want to, maybe deliberately or out of stubbornness.
So apart from that, what else gets in the way of procedural compliance? The research scholars surveyed 152 blue-collar workers from two separate sites in the mining industry. They asked the workers a range of procedure-related questions, such as whether they found the procedures useful, how confident they felt in their job, how comfortable they were to speak up in the workplace, and how closely they followed any new procedures set by their managers. They were also asked to rate the extent to which they perceived their supervisors to be helpful. That last statement was the most instructive because, as the researchers found, there was a remarkably strong correlation between how helpful supervisors were perceived to be and how likely their employees were to follow their directors.
Supervisors’ helping behavior was found to be motivational in nature. It increased employees’ perception of the likelihood of success in the attainment of job goals, and therefore fostered a willingness to dedicate their effort and ability to their work. In short, managers should be ongoing role models for the change. As the saying goes: Do as I do, not as I say. To affect behavioral change, what’s most required is interaction and involvement—the human touch—and, naturally, processes that add value. Although procedures are designed to guide and support employees’ work, employees, it seems, can’t always be expected to comply with procedures that are not seen as useful. And of course, managers shouldn’t keep resending emails. They are an effective tool for the sharing of data reports, but they are a hopeless tool if what a manager’s desiring is a change in behavior.
Questions 22 to 25 are based on the recording you have just heard.
22. Why are managers often frustrated with their employees?
23. Why do employees sometimes disobey procedures intentionally?
24. When are employees more likely to follow instructions according to the researchers?
25. What does the speaker say about emails?
选项
A、When they are on good terms with their managers.
B、When they find their job goals easily attainable.
C、When they find their supervisors helpful.
D、When they are financially motivated.
答案
C
解析
事实细节题。由短文可知,研究人员发现,当员工认为主管很有帮助时,他们更有可能服从指令,这两者之间有着很强的关联。因此答案为C)。
转载请注明原文地址:https://tihaiku.com/zcyy/2904791.html
相关试题推荐
"Theworld’senvironmentissurprisinglyhealthy.Discuss."Ifthatwerean
"Theworld’senvironmentissurprisinglyhealthy.Discuss."Ifthatwerean
"Theworld’senvironmentissurprisinglyhealthy.Discuss."Ifthatwerean
[originaltext]Scientificexperimentshavedemonstratedincrediblewaystokill
[originaltext]Mostsuccessfulpeopleareunorthodoxpersonswhosemindswander
[originaltext]Mostsuccessfulpeopleareunorthodoxpersonswhosemindswander
[originaltext]Mostsuccessfulpeopleareunorthodoxpersonswhosemindswander
[originaltext]EatGrubisBritain’sfirstnewfoodcompanythatbreaksWeste
[originaltext]There’salotaboutLeoSanchezandhisfarminSalinas,Califo
[originaltext]There’salotaboutLeoSanchezandhisfarminSalinas,Califo
随机试题
Inthevastcountryofourstherearelargeareasoffertilelandwhich______(
肝动脉栓塞后综合征
设计条件 1.某用地内拟建办公建筑,用地平面如图所示。 2.用地东北角界
新建桥梁交付使用后,最长不得超过两年进行第一次定期检查。()
水泥稳定材料或水泥粉煤灰稳定材料,层宜2h内完成碾压成型,施工控制时间应取混合料
一般来说,对处于()的产业,商业银行公司信贷的收益较大,伴随风险较小。A.
某工程网络图如图2-2所示,图中错误的是()。A、有多个起点节点 B、有多个终
晨星:旭日:明月A.黄叶:老树:枯藤 B.春归:绿草:芳洲 C.云淡:风清:
期货投机交易和套期保值交易均以获取价差收益为目的。( )
(2017年真题)除另有规定外,流浸膏剂每100m相当于原饮片( )A.10g
最新回复
(
0
)