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职称英语
•You will hear another five recordings. •For each recording. decide what
•You will hear another five recordings. •For each recording. decide what
游客
2025-05-23
0
管理
问题
•You will hear another five recordings.
•For each recording. decide what the speaker is doing.
•Write one letter (A-H) next to the number of the recording.
•Do not use any letter more than once. There are some extra letters which you do not need to use.
•You will hear the five recordings twice.
A.Giving advice
B.Making a complaint
C.Describing a process
D.Sharing an experience
E.Suggesting entertainment
F.Making a presentation
G.Introducing the dressing code
H.Arranging hotel accommodation [br]
M:Well, it’s always very hard to make everyone happy in a group, especially when they are your clients. Once our company was celebrating the 15th anniversary and more than 250 guests got invited; I was assigned a group of 20. These clients differed in almost everything, so they had completely different interests!Some would like to go sight-seeing, some wanted to go shopping, and some just wanted to sit quietly in the museum!
F:Let’s take a look at the PPT. This bar chart leads me to my first concern. Frankly speaking, we’re worried that the current productivity cannot keep up with demand. Mr. Simmons and I have gone over Rainbow’s operating expenses, and we believe that there is room to expand and upgrade facilities. And we have discovered that the best place to start is our mainstay—the assembly line. What we’d like…[voice fading away…]
选项
答案
F
解析
讲话中出现了不少比较负面的词汇,如noisy、sorry、apologize等,我们可以推断,这些都是在处理客户投诉时的常用词汇。从讲话中我们了解到,顾客的要求没有得到满足,因此他最后问道“any way outfor this”,询问是否有个解决问题的方法;由此判断本题是在进行投诉。
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