• You will hear five short recordings. The speakers are presenting awards to com

Woman: This chain of clothing stores has been a household name in this country and abroad for a century. But some years ago, it lost market share and closed most of its overseas branches. Its goods declined in quality, and became dull and out of touch with modern taste. After a period in crisis, the company hired a new team of designers and re-launched its entire range. The upgrading in quality and style have put this store back on the fashion map.

Woman: Has this happened to you? You’ve paid a small fortune to have a kitchen installed. The fitters have gone, you switch on the dishwasher, and the next thing you know, the kitchen’s flooded. Our award-winning company has a twenty-four hour phone service, seven days a week, with a reply guaranteed (by real people) within three minutes, And if it’s an emergency with one of their appliances, an engineer is out to you on the same day. Service like this is rare these days.