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Alison Gail 675 Oxford Stree

游客2025-06-15  18
问题                             Alison Gail
                        675 Oxford Street.
                        Cambridge, MA 02147
December 1,2006
Armstrong Telecom
Customer Service Department
580 Neward Avenue
Kennedy, MA 02138
Dear Officer-in-charge,
Being pleased with the quality of telephone service provided by Armstrong Telecom, I have been a happy customer of your company for more than 12 years. Your Internet service is something I would like to bring to your attention today.
I started using a dial-up connection with Armstrong Telecom in the early days about 7 years ago when Internet access was a rising trend. As the need for more speed arose, I signed up for your broadband service six months ago, expecting a tremendous improvement in Internet access speed. The Internet bandwidth was within my expectations initially, but after a few months, every website I visited started to crawl like a snail. Your house-call engineer visited and checked my broadband wiring and assured me that everything was normal. He said the problem I faced was probably due to a sudden surge in Internet traffic.
About 2 months ago, I called to complain again, only to get an answer that the company was upgrading some Internet networking devices. I was patient and waited for the improvement, but the situation got even worse.
I am now fed up, and, if the problem persists, I am seriously considering switching my Internet access provider. I am requesting the solution to this problem be addressed immediately, or I will sign up with a new provider.
Thank you.
[br] What will result if Ms. Gail’s request is not met?
选项 A、A legal battle will ensue.
B、Internet lines will be disconnected.
C、The company will lose a customer.
D、She will purchase another telephone.
答案 C
解析 如果不尽快解决，盖尔女士将使用其他公司的互联网服务。答案是(C)。
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