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Alison Gail 675 Oxford Stree

游客2025-06-15  18
问题                             Alison Gail
                        675 Oxford Street.
                        Cambridge, MA 02147
December 1,2006
Armstrong Telecom
Customer Service Department
580 Neward Avenue
Kennedy, MA 02138
Dear Officer-in-charge,
Being pleased with the quality of telephone service provided by Armstrong Telecom, I have been a happy customer of your company for more than 12 years. Your Internet service is something I would like to bring to your attention today.
I started using a dial-up connection with Armstrong Telecom in the early days about 7 years ago when Internet access was a rising trend. As the need for more speed arose, I signed up for your broadband service six months ago, expecting a tremendous improvement in Internet access speed. The Internet bandwidth was within my expectations initially, but after a few months, every website I visited started to crawl like a snail. Your house-call engineer visited and checked my broadband wiring and assured me that everything was normal. He said the problem I faced was probably due to a sudden surge in Internet traffic.
About 2 months ago, I called to complain again, only to get an answer that the company was upgrading some Internet networking devices. I was patient and waited for the improvement, but the situation got even worse.
I am now fed up, and, if the problem persists, I am seriously considering switching my Internet access provider. I am requesting the solution to this problem be addressed immediately, or I will sign up with a new provider.
Thank you.
[br] Why did Ms. Gail write this letter?
选项 A、To show her appreciation for the quality service she has received over the years
B、To request the reconnection of her telephone line
C、To make a complaint about her Internet connection
D、To upgrade the speed of her Internet connection
答案 C
解析 盖尔女士向阿姆斯特朗电信抗议网速越来越慢。答案是(C)。
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