In this part of the test, you are asked to give a short talk on a business topic

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问题 In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.
A Customer service: the importance of providing an effective after-sales service for customers
B Purchasing: the importance) of maintaining personal contact with suppliers
C Management communication: how to improve communications effectively as a manager

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答案 A. Customer service: the importance of providing an effective after-sales service for customers Providing good customer service is important to a company because it keeps their loyal customers coming back and helps to build new customer-business relationships every day. On a larger scale, the customer can receive a quality product and great customer service while the establishment can continually improve their business. Good customer service is important because it is the basic stepping stone to a thriving, successful business, and it will continue to remain so.
B. Purchasing: the importance of maintaining personal contact with suppliers
It is often a good business practice to maintain a good rapport with your suppliers. Maintaining a healthy relationship with your supplier will, in most cases, benefit both parties financially, but it is what the supplier is willing and able to provide to your business which will ultimately decide how successful the business relationship is.
C. Management Communication: As a manager or supervisor, you routinely have to handle difficult issues or interactions. Therefore, there are seven ordinary, everyday phrases that can be useful in these delicate situations: "Does anyone else feel the same way?" "Tell me about... " "I like this [about your ideas or actions], but here’s the problem... " "I see what you mean, but wearing my Manager’s hat,... " "Is there anything else you have to say?" "May I make a suggestion?" "Nice work. "

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