You will hear a chairman delivering a report at an annual conference which w

You will hear a chairman delivering a report at an annual conference which will be allowed to read online.
As you listen, for questions 1 to 12, complete the notes using up to three words or a number.
After you have listened once, replay the recording.
You now have 45 seconds to read through the questions.
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Now listen, and complete the notes.
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Woman:Hello Members! The first Board meeting of the current Board took place in late December and I am happy to report that Executives were returned to their previous roles. For the benefit of all members, I will list the current Board of Directors as well as our Senior Management Team. That will be posted on the company’s website. One thing, is worth your attention, well, we have a new HR Manager Hannah Eddy. I believe that she will enhance our administration in the following hard days. The coming year presents both ongoing and new challenges to the Management team on a number of fronts. These challenges include the continued implementation by the government of legislation directly affecting the day-to-day operations of the club. Obviously the introduction of plastic glasses appears not far from the horizon and yet again community clubs are being lumped into the same basket as night clubs operating until the early morning hours. The implementation of a new driver’s license(Smart Card)and the issues that this will raise in relation to their use as a form of identification will need addressing. The final recommendations of the Productivity Commission from its inquiry into gambling and what impact these have if they are adopted. As I have raised previously the results of the Productivity Commission are the most eagerly awaited as they have the potential to change the way the Club operates as well as our continued support of the community in general. Our courtesy bus service began operating in early December and has proven to be very popular with members. The implementation of this service has not been without complaint. The major complaint has related to the area the service covers. All complaints have been recorded and a review of the operation of this service is being undertaken to determine where and how to operate this service in the most efficient way, although any solution that is implemented will not be able to meet the needs of every member.
Our General Manager Tony and his assistant Steve have purchased 37 additional Gaming Machine licenses from another club and in the coming weeks will see the addition of new and updated product to the gaming floor. Whilst we have received approval for an additional 60 machines, these will not all be installed immediately. It is hoped the additional machines will meet the need during our busier periods.
"The happiest people don’t necessarily have the best of everything. They just make the best of everything." Have a fantastic Easter everyone and we look forward to seeing you in the club.
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Now listen to the recording again.
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That is the end of Part One. You now have 20 seconds to check your answers.
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