•You will hear five short recordings. Five people are talking about a problem

F：You know, that reminds me：on my first trip to Germany, it was a long time ago, I thought it was OK to use everyone’s first name so as to seem friendly. So when I was meeting this Doctor Schneider, I just kept calling him“Heinrich”, later I discovered that he was so angry that he finished the meeting early. I should have used his titles when addressing him.

F：What a terrible mistake, especially for a stranger like me. I was at the reception of the Meridian Hotel and asked about my reservation. They checked several times and couldn’t find any such record—the booking must have been automatically cancelled or something. So I called up Sarah and she said I was to be at the Medium, not the Meridian!What’s worse, the Medium was at the other end of the city!