•You will hear five short recordings. Five people are talking about a problem

F：You know, that reminds me：on my first trip to Germany, it was a long time ago, I thought it was OK to use everyone’s first name so as to seem friendly. So when I was meeting this Doctor Schneider, I just kept calling him“Heinrich”, later I discovered that he was so angry that he finished the meeting early. I should have used his titles when addressing him.

M：I just arrived at the Kennedy Airport, everything is fine except for one — my suitcase had gone. I had collected it from the baggage centre and left in the corridor, within my eyesight, when I went into the man’s room. But when I finished and turned around, it was gone!I didn’t think anyone would intentionally take it as I earlier spored someone with a suitcase similar in color as mine, but…