•You will hear five short recordings. Five people are talking about a problem

F：You know, that reminds me：on my first trip to Germany, it was a long time ago, I thought it was OK to use everyone’s first name so as to seem friendly. So when I was meeting this Doctor Schneider, I just kept calling him“Heinrich”, later I discovered that he was so angry that he finished the meeting early. I should have used his titles when addressing him.

F：I was so busy preparing the handouts and other materials for the presentation that I didn’t doublecheck the venue. My assistant had told me that it was to be held in the Hilton Conference Center, so I just called a cab and got there. I was so surprised to find nobody there, and so I called up my assistant…She said she had left me a note and didn’t interrupt me, seeing I was so busy.