•You will hear five short pieces.•For each piece decide who is talking.•Write

It’s essential to keep accurate records of ail our in-come and of everything spend. Some shops seem to be very successful if you look at the number customers in them, but you obtain a true picture only if you find out how much profit or loss they are making each month.

We’ve got several video cameras in our store, but we really need more. That’s why it’s so important for me to walk round the store, observing everyone and everything. Often the most innocent-looking-people are the ones who take things--they put something into a bag while the assistant isn’t looking.