•You will hear another five recordings.•For each recording, decide what the spe

M: Actually Martin, can I just ask you—sorry to hold the meeting up—can I ask you about the schedule? I mean the schedule for the marketing of our speed bicycle range, because I remember clearly that this range was going to be launched NEXT month. Well, I understand that we can be flexible, but did I just miss anything about the change in the schedule?

M: Thank you for finding the time to come to this workshop today. I’m Dean Hayek, a retail consultant.I’ve invited you here today to have a look at my findings on the sales performance at our company. First, I’d like you to have a look at our sales over the last two years; then I’d like to show you our market share in the glassware market; and after this, I’d like to discuss with you some improvements in our range of glassware. At the end I’d be happy to answer any of your questions.