You will hear five short recordings. Each speaker is reporting on a training cou

Section One. Questions 13 to 17.
You will hear five short recordings.
For each recording, decide what training course each speaker has attended.
Write one letter (A-H) next to the number of the recording.
Do not use any letter more than once.
After you have listened once, replay the recordings.
You have fifteen seconds to read the list A-H.
[pause]
Now listen, and decide what training course each speaker has attended.
[pause]
Thirteen
Man: I especially like the session on customer needs. We look at how to identify customer needs with things like product research and market analysis. There was also quite a bit on promotional techniques and we looked at different preaches there and we talked about stressing value for money. I thought all the trainers were very good. Everything was presented clearly and we always had time for questions and discussioa
[pause]
Fourteen
Woman; I met lots of people on the course. They were from many different firms but most of them are trained accountants. The course was aimed at companies who were expanding internationally, so we spent quite a lot of time on the influence of exchange rates and on allowing for it in budgets. Yes, and there was also one session on computer packages and how they might be useful.
[pause]
Fifteen
Man: We looked at the role of leaders in large companies and we talked about the personality, communication skills that we thought they needed in order to get people working for them We looked at some case studies where managers had worked very hard at getting groups of staff to work together, then we discussed how this made these projects more successful.
[pause]
Sixteen
Woman; I’ve become a lot more organized since taking the course. Some of the things we learned are quite too easy to do, but they’re effective and I’m no longer under such pressure from deadlines. I suppose the course was mainly about setting targets and managing diaries properly. We also talked about ways of being more efficient like grouping similar tasks together.
[pause]
Seventeen
Man: One thing that we are always reminded of is the need to research whom you’re going to speak to. It may seem obvious that how you get things across should depend on your audience, but we spent a lot of time watching videos and saw examples of people forgetting this. We learned that preparation wasn’t just finding out how many people there would be, but also something about the kind of things they expect to hear.