• You recently attended a one-day training course on health and safety. You were

游客2025-05-23 39

问题 • You recently attended a one-day training course on health and safety. You were disappointed with the course and you have decided to write a letter of complaint to the training company.
• Read the advertisement below, which gives details of the course. You have already made some notes on the advertisement.
• Then, using all your handwritten notes, write your letter to Moira Geddings at GBG Certification Services.
• Do not include postal addresses.
• Write 120-140 words a separate sheet.

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答案 Dear Mrs Geddings
   I write regarding a training course on health and safety which I attended 27 November.
When I booked this course, I chose your company as it came highly recommended and the courses seemed to be of a high standard. I was promised an experienced trainer but unfortunately he was sick and the replacement was not as good as expected. Regarding the information packs these were only a pile of loose photocopies, which was not promised. The class was supposed to be about 8 people but in mine there were about 15. Finally, I should make it clear that the class started
1 hour late, and the lunch that was served, was cold.
I am sure you can understand my disappointment.
I would therefore be glad if you could investigate this matter.
I look forward to hearing from you.
                                                                  Yours sincerely
                                                                  Lisa Kostevska
                                                                  Cabin Attendent

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