2. 职称英语
  3. In this part of the test you are asked to give a short talk on a business top

In this part of the test you are asked to give a short talk on a business top

游客2025-05-17  17
问题    In this part of the test you are asked to give a short talk on a business topic．You have to choose one of the topics from the two below and then talk for about one minute. You have one minute to prepare your ideas.
    A  WHAT IS IMPORTANT WHEN?
    HANDLING COMPLAINTS
    SINCERE ATTITUDE
    RESPONSE TO THE COMPLAINT
    PROPER COMPENSATION
    B  WHAT IS IMPORTANT WHEN?
    SELECTING EXHIBITS IN THE TRADE FAIR
    AVAILABLE SPACE
    SUPERIOR PRODUCTS
    DEMONSTRATION
选项
答案 A: When handling complaints, being nice is very important. A polite and sincere attitude helps the client to calm down so that both sides can reach a satisfactory result easily. Response to the complaint is important, too. The receptionist should find out whether the company is responsible for the damage or loss and give the feedback to the client in time. Finally, if it is the company’s fault, offering a proper compensation is the best way to settle the complaint.
B: The first thing we should consider when selecting exhibits is the space. Exhibition stand has very limited area, so we have to carefully plan the available space and design the highlight display. To attract clients, exhibits must be superior to those of other competitors. The latest ones with advanced design and appealing colours and packaging are on the top of the list. We also have to consider whether the exhibits can be practically demonstrated. If so, we must make sure that the electricity and the operating material have met the demonstration need.
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