首页
登录
职称英语
The company is most worried about how ______ . [br] The information was ______ .
The company is most worried about how ______ . [br] The information was ______ .
游客
2025-05-17
26
管理
问题
The company is most worried about how ______ . [br] The information was ______ .
So, if everyone is here, I’ll make a start. Now, as you might know, a few months ago we asked some consultants to take a look at the way we answer the telephone across the group. They telephoned our offices and made enquiries as customers normally would. They recorded information such as how quickly the call was answered, how friendly people were and how efficiently they dealt with the enquiry.
So, I’ll begin with what they found out. Right now, first of all, they found out that on average we answer the phone after four rings, which isn’t bad, but we can still improve on it. Secondly, friendliness. Now, although some offices scored as high as 8 out of 10 for friendliness, the consultants only gave the company as a whole 6 out of 10. Once more, this wasn’t as good as it should be. The consultants said that 7.5 is the minimum we should be aiming for throughout the group. And finally, efficiency. Now here, we did quite well. It seems that the people who normally answer the phone can either deal with enquiries themselves or put the caller through to the right person. However, there were one or two negative points which we still have to work on, such as always remembering to ask the caller’s name before putting them through. So, as you can see, we need to do a lot of work.
Going back to the first point, about the phone ringing four times, everyone will now be responsible for answering the phone after the third ring. This way there is no excuse for keeping a caller waiting. The point about friendliness, however, is the most important. People want to hear a cheerful voice when they call the company and feel good when they do business with us. So we’re going to choose some new hold music and the consultants have given us some good phrases to use on the phone. They’re on the handout I gave you at the beginning. Does everyone have copy? Right, good.
So, moving on to efficiency...
选项
A、recorded by the company.
B、given by the company’s customers.
C、collected by a consultancy.
答案
C
解析
由第一段"a few months ago we asked some consultants to...".
转载请注明原文地址:https://tihaiku.com/zcyy/4080136.html
相关试题推荐
●Lookatthenotesbelow.●Someinformationismissing.●Youwillhearaconv
Thecompanyismostworriedabouthow______.[br]Employeesshouldanswerthe
Thecompanyismostworriedabouthow______.[br]Thecompany’sstaffanswert
Thecompanyismostworriedabouthow______.[br]Theinformationwas______.
Thecompanyismostworriedabouthow______.[br]Thehandouthasalistof__
(16)______[br](22)______[originaltext]M:IsthattheB.F.TireCompany?W:Y
(16)______[br](19)______[originaltext]M:IsthattheB.F.TireCompany?W:Y
(16)______[br](17)______[originaltext]M:IsthattheB.F.TireCompany?W:Y
●Lookatthenotesbelow.●Someinformationismissing.●Youwillhearaconv
●Lookatthenotesbelow.●Someinformationismissing.●Youwillhearawoma
随机试题
WhichofthefollowingdetailsisINCORRECT?[br][originaltext]ThefirstE
PassageTwo[br]Whatisthewritingpurposeofthispassage?It’susedforsocia
Whatisthemainreasonforhavingthefair?[originaltext]W:Areyougoingtot
A.1+shx B.1+chx C.shx D.chx
假定有一款固定收益类的理财产品,理财期限为6个月,理财期间固定收益率为3%,客户
下列各项,不属瓜蒌主治病证的是A.肠燥便秘 B.小儿惊风 C.肺痈肠痈 D
关于学习迁移,下列说法正确的是:A.迁移只能从复杂到简单,不能从简单到复杂 B
在任何情况下,时间加权收益率在数值上都大于简单收益率。()
金瓷冠不透明瓷的厚度一般为A.0.1mm B.0.2mm C.0.3m
会计法律制度的表现形式是具体的、明确的、正式形成文字的成文条例。()
最新回复
(
0
)