首页
登录
职称英语
The company is most worried about how ______ . [br] When putting a call through,
The company is most worried about how ______ . [br] When putting a call through,
游客
2025-05-17
39
管理
问题
The company is most worried about how ______ . [br] When putting a call through, staff should always ______ .
So, if everyone is here, I’ll make a start. Now, as you might know, a few months ago we asked some consultants to take a look at the way we answer the telephone across the group. They telephoned our offices and made enquiries as customers normally would. They recorded information such as how quickly the call was answered, how friendly people were and how efficiently they dealt with the enquiry.
So, I’ll begin with what they found out. Right now, first of all, they found out that on average we answer the phone after four rings, which isn’t bad, but we can still improve on it. Secondly, friendliness. Now, although some offices scored as high as 8 out of 10 for friendliness, the consultants only gave the company as a whole 6 out of 10. Once more, this wasn’t as good as it should be. The consultants said that 7.5 is the minimum we should be aiming for throughout the group. And finally, efficiency. Now here, we did quite well. It seems that the people who normally answer the phone can either deal with enquiries themselves or put the caller through to the right person. However, there were one or two negative points which we still have to work on, such as always remembering to ask the caller’s name before putting them through. So, as you can see, we need to do a lot of work.
Going back to the first point, about the phone ringing four times, everyone will now be responsible for answering the phone after the third ring. This way there is no excuse for keeping a caller waiting. The point about friendliness, however, is the most important. People want to hear a cheerful voice when they call the company and feel good when they do business with us. So we’re going to choose some new hold music and the consultants have given us some good phrases to use on the phone. They’re on the handout I gave you at the beginning. Does everyone have copy? Right, good.
So, moving on to efficiency...
选项
A、ask for the caller’s name.
B、play the hold music.
C、ask the caller to wait.
答案
A
解析
"remembering to ask the caller’s name be fore putting them through."
转载请注明原文地址:https://tihaiku.com/zcyy/4079901.html
相关试题推荐
Theinformationwas[br]Thecompanyismostworriedabouthow[originaltext]
Theinformationwas[br]Thecompany’sstaffanswerthephone[originaltext]
Thecompanyismostworriedabouthow______.[br]Whenputtingacallthrough,
Thecompanyismostworriedabouthow______.[br]Thehandouthasalistof__
What’stheflightnumber?[br]WhatdoesJohnthinkaboutthenewcompanymagazi
Thebiggestproblemwiththecomputeristhat[br]Sharonwouldlikethecompany
WhatwasSusan’sfirstjob?[br]Whichgraphbestdescribesthecompany’sturnov
BethHatfieldlostherjobbecausethecompanysheworkedfor[br]Whichaspect
BethHatfieldlostherjobbecausethecompanysheworkedfor[br]Jumpstartfou
BethHatfieldlostherjobbecausethecompanysheworkedfor[br]Bethfinanced
随机试题
Afterastorehadsoldktelevisionsetsforpdollarseach,itreducedthepric
我是个好动的人;每回我身体行动的时候,我的思想也仿佛就跟着跳荡。我做的诗,不论它们是怎样的“无聊”,有不少是在旅行期中想起的。我爱动,爱看动的事物,爱活
[originaltext]M:Hi.Iheardyou’relookingforadifferentapartment.W:Yeah
Coogle和百度属于()搜索引擎。
……兴起和结束。A.……建立,世界教育联谊会的创立 B.霍尔姆乡村寄宿学校的建
B
黏液血便、右下腹腊肠样包块,应首选的检查是A.胃钡餐 B.MRI C.腹部C
商业银行公司章程规定的全体股东或发起人认缴的出资额或认购的股本总额称为()。
企业将固定资产达到预定可使用状态前进行试运行的产出对外销售时,如果该试运行销售属
关于大体积混凝土浇筑的说法,正确的是( )。A.宜沿短边方向进行 B.可多点
最新回复
(
0
)