2. 职称英语
  3. The customer can’t have a refund because [br] [originaltext]M: Excuse me! I’d l

The customer can’t have a refund because [br] [originaltext]M: Excuse me! I’d l

游客2025-05-15  2
问题 The customer can’t have a refund because [br]  
M: Excuse me! I’d like to return this sweater for a refund. The first time I washed it, it shrank at least two sizes.
F: Oh, that’s a clearance item. But don’t worry. It’s also refundable within 7 days after purchase. Do you have the receipt?
M: Here it is.
F: Sorry, I am afraid I cannot refund this, because you bought it 8 days ago.
M: Oh, I didn’t realize that.
F: Sam, I couldn’t figure out why the ending balance on 2007 didn’t match the beginning balance on 2008.
M: When I checked, it was matching. How much is the difference?
F: The amount is exactly $42, 000.
M: Oh. I got it. We opened another bank account at the end of 2007. I might not have included that information.
F: That makes sense. I’m just glad it wasn’t my miscalculation.
选项 A、He didn’t check.
B、There was a new bank account.
C、She miscalculated the total amount.
答案 B
解析 两项余额为何不相符?对话中的女士询问Sam为什么2007年底的余额与2008年年初的余额不相符。 “figure out”意为“理解，弄清楚原因”。Sam回答说当他检查的时候余额是吻合的。据此可以排除答案A，He didn’t check，当Sam得知两项余额相差42,000美元时，他突然明白怎么回事了(I got it)。原来是他们在2007年底的时候重新开了一个银行账户(open another bank account)，但是他却忘了告诉这位女士这一信息。听到这一消息后，这位女士也很释然，很高兴不是自己算错了(it wasn’t my miscalculation)，基于这一信息，我们也可将选项C——她将总数计算错误排除掉；从而选出正确答案B，还有一个新账户。
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