2. 职称英语
  3. Not Happy with Our Service? You can make a complaint by

Not Happy with Our Service? You can make a complaint by

游客2025-05-11  1
问题                     Not Happy with Our Service?
    You can make a complaint by contacting Royal Mail Customer Services through our website or by speaking with one of our advisors or by writing to us.
    If you choose to contact us by phone please have the details of your complaint available. For some complaints, you may be required to complete a " Loss Damage or Delay" form which is available online through our website or from Post Offices. Our Customer Services Advisors will let you know the appropriate process to follow. If you are contacting us on behalf of another person, we may ask you to provide proof of that person’s consent to your handling his complaint.
    Once we have received your complaint, the Customer Services Advisor will record your details and provide you with a unique reference number that identifies you and your complaint.
    There are 3 key stages in our complaints process—at the end of each one we will ask you if you are satisfied with how we have handled your complaint. In written communications we will allow 14 calendar days, for you to come back to us with your response. If we do not hear from you after this time we will assume you are content with how the matter has been resolved. If you do contact us after the 14 calendar days your case can be reopened using your original reference number. [br] A Loss Damage or Delay form is required during the process of complaint.
选项 A、Right
B、Wrong
C、Doesn’t say
答案 B
解析 题干对原文信息中关键点的适用范围进行了夸大。题干意为：在投诉过程中需要“遗失损失或延误表”。而文中信息点“For some complaints，you may be required to complete a‘Loss Damage or Delay’form which is availableonline through our website or from Post Offices．”指出：对于某些投诉，需要您填写遗失损失或延误表，可以从我公司网站下载或从邮局获取。由此可知，表格并不是所有的投诉过程都要有的，所以题干叙述不正确，故答案为B。
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