2. 职称英语
  3. Read the article below about customer service. In most of the lines(34-4

Read the article below about customer service. In most of the lines(34-4

游客2025-05-18  6
问题     Read the article below about customer service.
    In most of the lines(34-45), there is one extra word. It either is grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
    If a line is correct, write CORRECT on your Answer Sheet.
    If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
    The exercise begins with two examples(0 and 00).

Customer Service
0 Customer service is the practice of providing customers with a positive, helpful experience
00 when they enter to such a business, throughout the time they stay at the business, and even
【M1】after the customer leaves for, should they have additional questions or products to return.
【M2】Many stores and other businesses spend in a great deal of time training their employees to
【M3】provide great customer service, because of it makes a customer more likely to become a
【M4】returning, loyal client. There are a lot number of different ways that employees can provide
【M5】great every service to a customer, and most do not take much extra effort at all. In a store, for
【M6】example, all of which the employees should be focused on providing excellent customer
【M7】service to everyone who unlikely comes in. This begins with greeting a customer when they
【M8】enter the store, and asking the customer if he or she needs help with anything. In addition,
【M9】the employees should less remain available while the customer is shopping, in order to
【M10】answer questions or offer assistance. Many stores also have a designated counter for
【M11】ever customer service, where customers may stop in order to return products, place
【M12】special orders, or ask questions. Other businesses provide customer service in only different ways. [br] 【M7】
选项
答案 UNLIKELY
解析 根据句意“……提供给进到店里的每一位顾客优质的服务”，而unlikely意为“不可能，未必”，与文章所要表达的意思正相反，故UNLIKELY多余。
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