首页
登录
职称英语
I have had just about enough of being treated like a second-class citizen, s
I have had just about enough of being treated like a second-class citizen, s
游客
2025-04-27
12
管理
问题
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of society--a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive new motto for so-called "service" organizations--Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Sure? in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase overheads. And the Post office says we cannot expect all their service grilles to be occupied "at times when demand is low".
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of "efficiency" (i. e. profits) and replaced by coin--eating machines which offer everything from lager to laxatives. Not to mention the creeping threat of the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for "service".
Can it be stopped, this worsening of service, this growing attitude that the customer is always a nuisance? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan--Take Our Custom Elsewhere. [br] The writer argues that the quality of service is changing because ______
选项
A、customers’ demands have radically changed.
B、services provided never become consistent.
C、the staff receive more consideration than customers.
D、the staff are less considerate than their employers.
答案
C
解析
题干问:“作者说服务的质量正在改变是因为……”。正确选项为C“先考虑员工然后再考虑顾客”,在第1自然段的最后作者讲述了服务机构打出的新口号是先员工后顾客,以及在第4自然段作者再次申明商家认为顾客总是一种讨厌的东西。而选项A“顾客的要求产生根本的改变”,选项B“提供的服务从来就不能够前后一致”和选项D“员工没有他们老板体贴”都不是服务的质量正在改变的原因。
转载请注明原文地址:https://tihaiku.com/zcyy/4056314.html
相关试题推荐
Theseniorcitizenexpressedasentimentwhich______profoundlytoeveryChines
Throughoutthenineteenthcenturyandintothetwentieth,citizensoftheUni
Throughoutthenineteenthcenturyandintothetwentieth,citizensoftheUni
Ihavehadjustaboutenoughofbeingtreatedlikeasecond-classcitizen,s
Ihavehadjustaboutenoughofbeingtreatedlikeasecond-classcitizen,s
Surprisinglyenough,modernhistorianshaverarelyinterestedthemselvesin
Surprisinglyenough,modernhistorianshaverarelyinterestedthemselvesin
Onlywhenfacedwithoverwhelmingevidenceofbeingtreateddifferentlythanthe
TheyWeremakingenoughnoiseatthepartytowakethe____.A、deadB、livingC、lun
ScientistsbelievethatthereisnotenoughoxygenintheMoon’satmosphereto_
随机试题
Ateacherissomeonewhocommunicatesinformationorskillsothatsomeonee
HowmuchwasTonypreparedtoinvestinhisbusiness?[br][originaltext]W:Goo
[originaltext]M:Thisbuildinglooksquiteold.W:Yes,itwasbuiltabout150
治疗关系的专业限制不包括()A.独特性限制 B.水平限制 C.时间限制 D
如图所示正方形截面对z1轴的惯性矩与对z轴的惯性矩的关系为()。
下列情形属于普通共同诉讼的是( )。A.在诉讼过程中,被告对原告作出新的具体行
20世纪初最伟大的实验物理学家,1908年诺贝尔化学奖得主,培养了12位诺贝尔奖
患者男,4岁。诉发音不清求治,口腔检查:舌不能自由前伸,伸舌时舌尖部呈"M"形,
咨询工程师(投资)执业登记有效期满需继续执业的,应在有效期满前提前( ),申请继
电厂主控制室主环正面屏(屏台)总长度超过()宜采用弧型布置。 A.3m;B.
最新回复
(
0
)