首页
登录
职称英语
I have had just about enough of being treated like a second-class citizen, s
I have had just about enough of being treated like a second-class citizen, s
游客
2025-04-27
29
管理
问题
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of society--a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive new motto for so-called "service" organizations--Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Sure? in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase overheads. And the Post office says we cannot expect all their service grilles to be occupied "at times when demand is low".
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of "efficiency" (i. e. profits) and replaced by coin--eating machines which offer everything from lager to laxatives. Not to mention the creeping threat of the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for "service".
Can it be stopped, this worsening of service, this growing attitude that the customer is always a nuisance? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan--Take Our Custom Elsewhere. [br] The writer feels that nowadays a customer ______
选项
A、deserves the lowest status in society.
B、is unworthy of proper consideration.
C、receives unexpected quality service.
D、is the victim of some public services.
答案
D
解析
题干问:“作者认为如今顾客……”。根据对第1自然段的归纳得出选项D“成为公共机构的受害者”为正确选项。而选项A“应得最低的社会地位”,选项B“不值得恰当的考虑”和选项C“得到的是出乎意料的高质量的服务”都不是作者在第1自然段所讲的中心。
转载请注明原文地址:https://tihaiku.com/zcyy/4056313.html
相关试题推荐
Theseniorcitizenexpressedasentimentwhich______profoundlytoeveryChines
Throughoutthenineteenthcenturyandintothetwentieth,citizensoftheUni
Throughoutthenineteenthcenturyandintothetwentieth,citizensoftheUni
Ihavehadjustaboutenoughofbeingtreatedlikeasecond-classcitizen,s
Ihavehadjustaboutenoughofbeingtreatedlikeasecond-classcitizen,s
Surprisinglyenough,modernhistorianshaverarelyinterestedthemselvesin
Surprisinglyenough,modernhistorianshaverarelyinterestedthemselvesin
Hisshort______inthelivingroomhadbeenlongenoughtokeephimawakenow.A、d
TheyWeremakingenoughnoiseatthepartytowakethe____.A、deadB、livingC、lun
Youcannotbe______carefulwhenyoudriveacar.A、veryB、soC、tooD、enoughCca
随机试题
Itisallverywelltoblametrafficjams,andthequickpaceofmodemlife
()方法在松软含水地层中修建埋深较大的长隧道往往具有技术和经济方面的优越性
银行金融系统对数据库中的数据安全要求很高,必须在技术层面上采用必要的措施,以保证
主治脾不统血证的方剂是A.胶艾汤 B.四物汤 C.归脾汤 D.当归补血汤
从全班60名学生中按学号随机抽取6名学生调查其上网情况。6名学生的上网时间(小时
简述专题讲座法的优缺点。
简述自我效能感的基本含义及其提高措施。
对于出现的较大风险,客户部门无法自行控制和化解处置的,应视贷款金额的大小及风险状
属于第二类精神药品的是A.氨酚待因片 B.氨酚氢可酮片 C.氢可酮 D.氯
与子宫肌瘤的存在与增长关系最密切的激素是() A.雄激素 B.孕激素 C.
最新回复
(
0
)