首页
登录
职称英语
The phone rings at work. You pick it up and the caller【61】into a complaint:
The phone rings at work. You pick it up and the caller【61】into a complaint:
游客
2025-04-22
5
管理
问题
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still don’t have it! What kind of【62】are you running, anyway?"
Don’t【63】explaining that half the staff is out with【64】flu. Well intentioned though they may be, such explanations usually add to the complainer’s【65】because they come across as excuses.【66】the complainer has a【67】gripe, avoid belaboring what went wrong.【68】, agree, apologize and then move on to what can be done about it. Simply【69】: "You’re right. I’m sorry you haven’t received it yet. If I can have your name and address again. I’ll【70】put it in the mail to you today." I recently【71】this approach firsthand. The reception area in my doctor’s office was full. The man across【72】me had already【73】the pile of tattered magazines and was squirming in his seat, looking at his watch every few minutes. Finally he marched to the receptionist’s window and【74】on the glass. "What’s going on?" he demanded【75】, "I had an【76】for three o’ clock!"
"You’re right," said the receptionist, "I’m sorry you’ve had to wait so long. The doctor was held up in surgery. Let me【77】the hospital to see how much longer he’ll be. I【78】your patience."
Telling someone you’re sorry doesn’t mean you’re admitting guilt. It simply acknowledges his frustration and defuses the complaint. Then by taking action and focusing on what【79】be done rather than what hasn’t been done, you【80】a mistake before it ’gets bigger. [br]
选项
A、If
B、Unless
C、Although
D、Given
答案
A
解析
转载请注明原文地址:https://tihaiku.com/zcyy/4048478.html
相关试题推荐
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
随机试题
Shewasn’tatallthemindlesslittlewifesomanypeople______hertobe.A、rece
1Thecaseforcollegehasbeenacceptedwithoutquestionformorethana
EnglishasaGlobalLanguageI.EnglishisagloballanguageIt’swidelyuse
Whatdideachpersonsaywastheprincipalcauseofstressforthem?ChooseFOUR
EarlyinthefilmABeautifulMind,themathematicianJohnNashisseensitti
Itwasnotuntiltheaccidenthappened_____.A、whenIrealizedmycarelessnessB
当前,对大、中型焦炉的装煤污染治理方法是()。A.采用盖与座之间球面密封加上
标准协调原则是贸易技术壁垒(TBT)协议的基本原则,它包括的内容有()。
( )是指企业为了把握员工的薪酬总额、薪酬结构和薪酬形式。所确立的薪酬管理导向
我国保险实务中,既可以单独承保,也可以作为财产保险基本险或财产保险综合险的附加险
最新回复
(
0
)