首页
登录
职称英语
The phone rings at work. You pick it up and the caller【61】into a complaint:
The phone rings at work. You pick it up and the caller【61】into a complaint:
游客
2025-04-22
13
管理
问题
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still don’t have it! What kind of【62】are you running, anyway?"
Don’t【63】explaining that half the staff is out with【64】flu. Well intentioned though they may be, such explanations usually add to the complainer’s【65】because they come across as excuses.【66】the complainer has a【67】gripe, avoid belaboring what went wrong.【68】, agree, apologize and then move on to what can be done about it. Simply【69】: "You’re right. I’m sorry you haven’t received it yet. If I can have your name and address again. I’ll【70】put it in the mail to you today." I recently【71】this approach firsthand. The reception area in my doctor’s office was full. The man across【72】me had already【73】the pile of tattered magazines and was squirming in his seat, looking at his watch every few minutes. Finally he marched to the receptionist’s window and【74】on the glass. "What’s going on?" he demanded【75】, "I had an【76】for three o’ clock!"
"You’re right," said the receptionist, "I’m sorry you’ve had to wait so long. The doctor was held up in surgery. Let me【77】the hospital to see how much longer he’ll be. I【78】your patience."
Telling someone you’re sorry doesn’t mean you’re admitting guilt. It simply acknowledges his frustration and defuses the complaint. Then by taking action and focusing on what【79】be done rather than what hasn’t been done, you【80】a mistake before it ’gets bigger. [br]
选项
A、accept
B、say
C、promise
D、start
答案
B
解析
转载请注明原文地址:https://tihaiku.com/zcyy/4048481.html
相关试题推荐
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:
随机试题
Thefact______(她迟到了几分钟)isnoreasonfordischargingher.thatshewasafewminu
"ConquestbyPatents"→Patentsareaformofintellectualpr
Thenthegreatdaycame______hewastomarchpastthepalaceintheparade.A、w
Forthispart,youareallowed30minutestowriteanessay.Supposeyouhavetw
以电子数据交换、电子邮件等方式表现所载内容,一律不视为书面形式。()
甲状舌管囊肿及瘘手术的治疗原则是:()A.切除囊肿及瘘,留置引流,促进愈合
下列有关开放式基金份额的转换、非交易过户的说法正确的是()。A.一般采取
建设单位应当将大型的人员密集场所和其他特殊建筑工程的消防设计文件报送公安机关消防
下列关于资产证券化的说法,正确的是()。 A.具有将缺乏流动性的贷款资产转化
2×19年1月1日甲公司支付价款1020万元(与公允价值相等)购入某公司同日发行
最新回复
(
0
)