首页
登录
职称英语
Is the customer always right? The answer, it seems, depends on which country
Is the customer always right? The answer, it seems, depends on which country
游客
2025-03-25
17
管理
问题
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned American shopping centers to the street market of African towns, the way we shop shows the way we see ourselves and our relationships with other people.
Business competition in Europe has given consumers increased power. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of excellent customer service. In restaurants in the south of the USA, for example, waiters compliment you on your clothes, ask a-bout your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant might well dream of such attention, but do Europeans really want US style service? As a friend of mine once told me, "By the end of the evening I had spent as much time talking to the waiter as to my wife. " It is a question of expectation. Different nationalities expect different types of service.
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes: "First of all she waits until they are on sale, then she bargains until she gets an even better price and then she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price. " Could you imagine trying such tricks in a department store in your country?
Attitudes to service are, of course, affected by employers’ attitudes to their workers. As American sales and service personnel are heavily reliant on commission and tips, they have more motives to provide more service. But is this fair? Do we think it is fair to ask shop assistants to work late evenings, Sundays and 12 hour shifts? It might not be a case of "Is the customer always right?" but a case of "How much service is it fair to expect?" [br] The word "compliment" in Paragraph 2 is closest in meaning to "______".
选项
A、evaluate
B、criticize
C、laugh at
D、praise
答案
D
解析
Compliment:恭维,与D项意思相近。
转载请注明原文地址:https://tihaiku.com/zcyy/4012483.html
相关试题推荐
Theyalwayslayinalarge_____oftinnedfoodinwinterincasetheyaresnowed
Though______inNewYork,Davehadalwayspreferredtoliveinasmalltown.A、g
Man:Bettyisalwayscomplainingaboutherson.Woman:Sheshouldtakecareofm
Largeamountsoffoodimportsplacedagreatstrain(沉重负担)onthecountry’sgold
WithoutwaterfromtheNileRiver,Egypt______afarmingcountryandbecomeades
Isthecustomeralwaysright?Theanswer,itseems,dependsonwhichcountry
Cashier:That’s$55.45alltogether...______Customer:I’msorry,butamI
Customer:I’dliketosendthisgifttoafriendinItaly.Clerk:______A、Have
Inthepastfewyears,thelittleland-boundcountryhadbeen______mercilesslyb
Customer:______.Clerk:Hereyouare.20dollars.A、Giveme20dollarsworthofs
随机试题
WhowontheWorldCupfootballgame?WhathappenedattheUnitedNations?Ho
TheKindofWorkDaddyDoesItisnotsurprisingthatm
Droughtisaslowemergency.Itdoesnotswoopdownoutoftheskieslikeat
EarlyinthefilmABeautifulMind,the【C1】______JohnNashisseensittingina
Largeanimalsthatinhabitthedeserthaveevolvedanumberofadaptationsf
在冻土地基上的不采暖房屋,其基础的最小埋深,当土的冻胀性类别为强冻胀土时,应为
根据管理权属分类,财政收入可以划分为()。A.税收收入和非税收入 B.直
如果商业银行在外汇交易中以美元兑换客户的欧元,而客户束发行将欧元划到银行指定账户
由于业主或工程师的失误而造成的工期延误属于()。A.可原谅可补偿的延误 B
钢丝绳用作载人吊篮时,其安全系数一般不小于( )。A.3.5 B.5
最新回复
(
0
)