首页
登录
职称英语
In 1998 the United States Department of Transportation received nearly 10,00
In 1998 the United States Department of Transportation received nearly 10,00
游客
2025-02-19
29
管理
问题
In 1998 the United States Department of Transportation received nearly 10,000 consumer complaints about airlines; in 1999 it received over 20,000. Moreover, the number of complaints per 100,000 passengers also more than doubled. In both years the vast majority of complaints concerned flight delays, cancellations, mishandled baggage, and customer service. Clearly, therefore, despite the United States airline industry’s serious efforts to improve performance in these areas, passenger dissatisfaction with airline service increased significantly in 1999.
Which of the following, if true, most seriously weakens the argument?
选项
A、Although the percentage of flights that arrived on time dropped slightly overall, from 77 percent in 1998 to 76 percent in 1999, some United States airlines’ 1999 on-time rate was actually better than their 1998 on-time rate.
B、The number of passengers flying on United States airlines was significantly higher in 1999 than in 1998.
C、Fewer bags per 1,000 passengers flying on United States airlines were lost or delayed in 1999 than in 1998.
D、The appearance in 1999 of many new Internet sites that relay complaints directly to the Department of Transportation has made filing a complaint about airlines much easier for consumers than ever before.
E、Although the number of consumer complaints increased for every major United States airline in 1999, for some airlines the extent of the increase was substantial, whereas for others it was extremely small.
答案
D
解析
D选项说明,投诉量上升了,反映的不是顾客满意度下降,而是投诉比以往更容易了,属于“直接削弱结论”。正确。A项本文讨论的是投诉数量和人均投诉量能否反映顾客满意度,与哪些航空公司改善了准点率没有关系,故不选。B项乘客数量增多,再加上原文提到的人均投诉量增加,那么就说明不满的顾客在1999年更多了,这是在加强原文结论:1999年乘客的不满显著上升,故不选。C项本文讨论的是投诉数量和人均投诉量能否反映出顾客满意度,与行李丢失率是否下降没有关系,故不选。E项本质上在重复“投诉总量上升”这一点,属于重复原文,故不选。
转载请注明原文地址:https://tihaiku.com/zcyy/3963824.html
相关试题推荐
Describeatimewhenyoureceivedgoodservice.Youshouldsay:whattheservice
Whatkindsofgiftshaveyoueverreceivedonyourbirthday? I’vereceivedall
Describeagreetingcardyoureceivedthatisstillveryspecialtoyou.Yousho
Describeasituationwhenyoureceivedsomeusefuladvice.Youshouldsay:what
SomeoftheexhibitsattheDepartmentofEthnographyarelistedbelow(Questions
SomeoftheexhibitsattheDepartmentofEthnographyarelistedbelow(Questions
SomeoftheexhibitsattheDepartmentofEthnographyarelistedbelow(Questions
THEDEPARTMENTOFETHNOGRAPHY[img]2014m8s/ct_eirm_eirread_0098
THEDEPARTMENTOFETHNOGRAPHY[img]2014m8s/ct_eirm_eirread_0098
THEDEPARTMENTOFETHNOGRAPHY[img]2014m8s/ct_eirm_eirread_0098
随机试题
Haveyoueverwantedtotravelbackthroughtimeandseewhatlifewaslike
Hehasdonesomuchforthepoorinhiscommunitythat______(再怎么赞扬他都不过分).can’tp
被称为肥料三要素的植物必需元素是()。A.CH和O B.FEMg和ca C
成熟牙骨质中的细胞称为A.成牙骨质细胞 B.牙骨质母细胞 C.牙骨质细胞
由自身抗体诱导的Ⅱ型超敏反应性疾病是A、支气管哮喘 B、荨麻疹 C、溶血性贫
大多数细胞产生静息电位的原因是()A.细胞内高K+浓度和安静时膜主要对K+有通
找规律填数字是一种很有趣的活动,特别锻炼观察和思考能力。将选项中的数字填入“11
用物理的方法杀灭一切活的微生物称为 A.无菌术B.灭菌法C.消毒法D.抗
某股票当前市场价格为64.00港元,该股票看涨期权的执行价格为67.50港元,权
A.烘干法 B.甲苯法 C.减压干燥法 D.费休氏法 E.气相色谱法川芎
最新回复
(
0
)