Complete the following summary of the last four paragraphs of Reading Passage 1

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问题 Complete the following summary of the last four paragraphs of Reading Passage 1 using ONE OR TWO words from the Rdading Passage for each answer.
Write you answers in boxes 6 - 13 on your answer sheet.
WHAT THEY DID AT SAH
Teams of employees were selected from different hotel departments to participate in a【R6】______exercise.
The information collected was used to compare【R7】______processes which, in turn, led to the development of【R8】______that would be used to increase the hotel’s capacity to improve【R9】______as well as quality.
Also, and older program known as【R10】______was introduced at SAH. In this program,【R11】______is sought from customers and staff. Wherever possible【R12】______suggestions are implemented within 48 hours. Other suggestions are investigated for their feasibility for a period of up to...【T13】______ [br] 【R7】

选项

答案 (a range of)service delivery

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