首页
登录
职称英语
[originaltext]M: You know what, I have here an example of a complaint letter. T
[originaltext]M: You know what, I have here an example of a complaint letter. T
游客
2024-11-14
34
管理
问题
M: You know what, I have here an example of a complaint letter. This is on the Sarasota, Florida, public school system’s website, and it was written to this clothing company. And this is a letter about some shoes, and it begins " To Whom It May Concern: On September 20, I ordered by phone a pair of brown leather Peace Mules for $ 36. 99, which includes $ 4. 99 for shipping and handling. When they were delivered to my home, the package was wet and the leather shoes were ruined. I am returning the shoes. I realize the shipping and handling fee is non-refundable, (6) but I would like the original amount of $32 to be refunded. Thank you for your attention to this matter. Sincerely..." and she signs it here. So what do you think of that?
W: (7)I think that’s a perfect letter of complaint. (8) She states what the problem is. She states what correction she would like the company to make. The tone is neutral; she doesn’t come across as angry or demanding. It’s short, you know, there’s nothing extra there, so that the person reading the letter doesn’t have to go hunting through the letter for what it is that happened and what the person wants. And getting back to the classroom now, if we wanted to give our students experience learning how to write letters of complaint, we would show them several examples. We would then give them a situation in which there was something to complain about, and we would ask them to write a similar letter using one of the models that we’ve provided, like the one that you’ve just read. What is much harder, of course, is for people to get experience complaining verbally in person. And so once we have demonstrated several scenarios in which complaining takes place, and we’ve analyzed the language and structures that go into complaining, (9) the final step—and perhaps the most important one—is to give students practice complaining in a sheltered environment, in other words, in the classroom. And I would do that by means of role-playing.
M: (10) Lida Baker teaches English and writes textbooks in Los Angeles, California. And that’s all for this week. Thank you for your valuable advice, Lida.
W: You are welcome.
This is the end of Part Two of the interview. Questions 6 to 10 are based on what you have just heard.
6. In the example of the letter of complaint, how much does the writer want to be refunded?
7. What does Lida think of the example of the letter of complaint?
8. What is considered unnecessary in a letter of complaint?
9. What is the most important step in teaching how to write letters of complaint?
10. What kind of books does Lida write?
选项
A、$20.
B、$36.99.
C、$4.99.
D、$32.
答案
D
解析
根据句(6)可知,写信者想要回的退款是32美元,故答案为[D]。
转载请注明原文地址:https://tihaiku.com/zcyy/3845047.html
相关试题推荐
[originaltext]W:TheymeantthatMcPaperlookedgood,butthenewsandarticles
[originaltext]W:(1)WelcometoournightshowBooksofWisdom.Today,weareg
[originaltext]W:(1)WelcometoournightshowBooksofWisdom.Today,weareg
[originaltext]W:(1)WelcometoournightshowBooksofWisdom.Today,weareg
[originaltext]M:Youknowwhat,Ihavehereanexampleofacomplaintletter.T
[originaltext]M:Youknowwhat,Ihavehereanexampleofacomplaintletter.T
[originaltext]M:Youknowwhat,Ihavehereanexampleofacomplaintletter.T
[originaltext]M:I’mAviArditti,andthisweekonWordmaster:(1)alessonin
[originaltext]M:I’mAviArditti,andthisweekonWordmaster:(1)alessonin
[originaltext]M:OK.Let’stalkaboutstressed-outfoodorfoodsthatyoudote
随机试题
所谓()是指商业银行所接受的现金存款以及中央银行对商业银行的再贷款。A:原始存
共用题干 第二篇UsingHumorEffectivelyIfyoui
.从所给的四个选项中,选择最合适的一个填入问号处,使之呈现一定的规律性:
某多层框架结构.拟采用一柱一桩人工挖孔桩基础ZJ-1,桩身内径d=1.0m,护壁
鼓励居民通过自助和互助解决社区问题,这是()的特点。A.社区照顾模式 B.地区
明清出现了章回体小说,此时我国古典小说发展到了顶峰,产生了一批伟大不朽的名著,如
不确定条件下的投资组合理论的提出者是()。A.哈瑞?马科维茨 B.威廉?夏普
目前,我国商业银行开展的资产托管业务主要有()。A.企业年金基金托管业务
可使血小板内环磷腺苷(cAMP)浓度增高而产生抗血小板作用的药品是A.阿司匹林
怀疑下颌下腺导管较前部的涎石,应该首选以下哪种检查方法A.CT B.B超 C
最新回复
(
0
)