首页
登录
职称英语
Which of the following is the closest to the record number of consumer complaint
Which of the following is the closest to the record number of consumer complaint
游客
2024-10-02
19
管理
问题
Which of the following is the closest to the record number of consumer complaints? [br]
W: Mr. Ford, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them- 25 per cent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing- in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer; the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Ford.
M: My pleasure.
选项
A、clothing
B、electrical appliances
C、travel agencies
D、photographic equipment
答案
B
解析
本题测试对细节内容的理解。可从文中直接找到相关内容,得出正确答案为B。
转载请注明原文地址:https://tihaiku.com/zcyy/3783065.html
相关试题推荐
Whichofthefollowingistheclosesttotherecordnumberofconsumercomplaint
Whichofthefollowingistheclosesttotherecordnumberofconsumercomplaint
WriteonANSWERSHEETTWOanoteofabout50~60wordsbasedonthefollowing
WriteonANSWERSHEETTWOacompositionof200wordsonthefollowingtopic:
ArealpolicemanhastodoallthefollowingEXCEPT_______.[br][originaltext
ArealpolicemanhastodoallthefollowingEXCEPT_______.[br][originaltext
ArealpolicemanhastodoallthefollowingEXCEPT_______.[originaltext]
IncreasingnumbersofparentsintheU.S.arechoosingtoteachtheirkidsat
IncreasingnumbersofparentsintheU.S.arechoosingtoteachtheirkidsat
HowmuchwastheU.S.tradedeficitinJune?[originaltext]Arecordforeign
随机试题
DearDigitalDiary—LifeloggingintheInternetAgeFromslee
Iamverytired,andhaveto______(每两三个台阶停下来休息).stoptoresteverytwoorthre
Beforeconsideringthisquestionitisinterestingtoreviewbrieflytheev
下列钱币出现的先后顺序正确的是( )。 A.②③①④ B.①②③④
以下关于颞下颌关节紊乱病的叙述,以下哪项是错误的()A.以保守治疗为
治疗风热咳嗽的首选方剂是A.银翘散 B.桑菊饮 C.杏苏散 D.金沸草散
房地产开发项目可行性研究是( )阶段的工作内容。A.投资机会选择与决策分析 B
消防车道,消防车登高操作场地和消防救援入口,消防电梯,公共建筑的避难设施和直升机
在素质测评中。常用的对员工进行分类的标准有( )。A.道德分类标准 B.调查
违约责任的承担形式主要有()。A:违约金责任B:赔偿责任C:强制履行D:定
最新回复
(
0
)