首页
登录
职称英语
Which of the following is the closest to the record number of consumer complaint
Which of the following is the closest to the record number of consumer complaint
游客
2024-10-02
23
管理
问题
Which of the following is the closest to the record number of consumer complaints?
W: Mr. Ford, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them- 25 per cent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing- in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer; the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Ford.
M: My pleasure.
选项
A、2,000.
B、4,000.
C、5,000.
D、7,000.
答案
D
解析
本题测试对有关数字的细节内容的理解能力。根据文中的信息可知对话者两年前收到的投诉量最多,达到了7300件,与选项中的7000最接近,因此正确答案为D。
转载请注明原文地址:https://tihaiku.com/zcyy/3783064.html
相关试题推荐
Whichofthefollowingistheclosesttotherecordnumberofconsumercomplaint
Whichofthefollowingistheclosesttotherecordnumberofconsumercomplaint
Whichofthefollowingistheclosesttotherecordnumberofconsumercomplaint
WriteonANSWERSHEETTWOacompositionof200wordsonthefollowingtopic:
Whichofthefollowingitalicizedphrasesindicatespurpose?A、Wewereexcitedto
ArealpolicemanhastodoallthefollowingEXCEPT_______.[originaltext]
Whichofthefollowingprepositionalphrasescanfunctionasanadverbial?A、Are
IncreasingnumbersofparentsintheU.S.arechoosingtoteachtheirkidsat
IncreasingnumbersofparentsintheU.S.arechoosingtoteachtheirkidsat
HowmuchwastheU.S.tradedeficitinJune?[originaltext]Arecordforeign
随机试题
WhenIwasachild,myfamilyusedtogoonholidayeveryyeartovisitour
[originaltext]PresentlyIgotupanddressed,stuckmyviolinundermyjack
Theplaceofthechildinsocietyhasvariedforthousandsofyearsandhas
[originaltext]W:(19)Sorry,I’mlate.Thetrainwasdelayed.Igotstuckonthe
Childrenmodelthemselveslargelyontheirparents.Theydoso【C1】______thro
以下建筑常用的天然石材中,耐用年限较短的是( )。A.花岗石 B.石灰岩
吴女士,50岁,25年吸烟史,本人无糖尿病,血压150/90mmHg,体重指数2
请根据提供的营养调查信息设计普通人的运动方案 调查信息:白女士,40岁,全职太
A.发现药品质量问题 B.药品上市前风险评估 C.药品上市后风险评估 D.
参与B细胞活化的CD分子是A.CD3 B.CD4 C.CD40 D.CD8
最新回复
(
0
)