首页
登录
职称英语
Which of the following is the closest to the record number of consumer complaint
Which of the following is the closest to the record number of consumer complaint
游客
2024-10-02
21
管理
问题
Which of the following is the closest to the record number of consumer complaints?
W: Mr. Ford, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them- 25 per cent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing- in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer; the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Ford.
M: My pleasure.
选项
A、2,000.
B、4,000.
C、5,000.
D、7,000.
答案
D
解析
本题测试对有关数字的细节内容的理解能力。根据文中的信息可知对话者两年前收到的投诉量最多,达到了7300件,与选项中的7000最接近,因此正确答案为D。
转载请注明原文地址:https://tihaiku.com/zcyy/3783064.html
相关试题推荐
Whichofthefollowingistheclosesttotherecordnumberofconsumercomplaint
Whichofthefollowingistheclosesttotherecordnumberofconsumercomplaint
Whichofthefollowingistheclosesttotherecordnumberofconsumercomplaint
WriteonANSWERSHEETTWOacompositionof200wordsonthefollowingtopic:
Whichofthefollowingitalicizedphrasesindicatespurpose?A、Wewereexcitedto
ArealpolicemanhastodoallthefollowingEXCEPT_______.[originaltext]
Whichofthefollowingprepositionalphrasescanfunctionasanadverbial?A、Are
IncreasingnumbersofparentsintheU.S.arechoosingtoteachtheirkidsat
IncreasingnumbersofparentsintheU.S.arechoosingtoteachtheirkidsat
HowmuchwastheU.S.tradedeficitinJune?[originaltext]Arecordforeign
随机试题
Gentlemendonotjustpreferblondes,butlighter-skinnedwomeningeneral,a
Heisregretfulforwhathe(do)______.hasdone他为自己的所做所为感到后悔。“whathehasdone
TheFlavorIndustryA.Readthroughthenutritionalinf
ControllingYourConcentrationI.Theconcernedinformation
Themostvocalopponentsofimmigrationreformsayit’snotjustthefearof
Thechangeinthatvillagewasmiraculou
某社区护士欲到患者王某家中进行家庭访视。根据家庭访视护士的自我保护原则,该护士做
患者女,42岁。从楼梯上摔下,双下肢不能活动,腹股沟以下皮肤感觉消失,大小便失禁
案例七: 一般资料:求助者,女性,27岁,未婚,某公司职员。 案例介绍:多年
(2018年真题)某汽车整车扩建项目位于大气污染防治重点区域内,根据《汽车整车制
最新回复
(
0
)