首页
登录
职称英语
Which of the following is the closest to the record number of consumer complaint
Which of the following is the closest to the record number of consumer complaint
游客
2024-10-02
41
管理
问题
Which of the following is the closest to the record number of consumer complaints?
W: Mr. Ford, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them- 25 per cent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing- in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer; the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Ford.
M: My pleasure.
选项
A、2,000.
B、4,000.
C、5,000.
D、7,000.
答案
D
解析
本题测试对有关数字的细节内容的理解能力。根据文中的信息可知对话者两年前收到的投诉量最多,达到了7300件,与选项中的7000最接近,因此正确答案为D。
转载请注明原文地址:https://tihaiku.com/zcyy/3783064.html
相关试题推荐
Whichofthefollowingistheclosesttotherecordnumberofconsumercomplaint
Whichofthefollowingistheclosesttotherecordnumberofconsumercomplaint
Whichofthefollowingistheclosesttotherecordnumberofconsumercomplaint
WriteonANSWERSHEETTWOacompositionof200wordsonthefollowingtopic:
Whichofthefollowingitalicizedphrasesindicatespurpose?A、Wewereexcitedto
ArealpolicemanhastodoallthefollowingEXCEPT_______.[originaltext]
Whichofthefollowingprepositionalphrasescanfunctionasanadverbial?A、Are
IncreasingnumbersofparentsintheU.S.arechoosingtoteachtheirkidsat
IncreasingnumbersofparentsintheU.S.arechoosingtoteachtheirkidsat
HowmuchwastheU.S.tradedeficitinJune?[originaltext]Arecordforeign
随机试题
61.Bynowit’shardlynewsthataseducationhasrisentothetopofthenation
AreyouconsideringtravelingtoanativeEnglishspeakingcountrytoimpro
CriticalThinking&InnovativeWritingI.Aheateddiscussio
自身免疫性胃炎引起恶性贫血的原因是A.红细胞遭到破环 B.药物不良反应 C.
A.松弛性咬合板 B.稳定性咬合板 C.再定位性咬合板 D.枢轴性咬合板
椎管内肿瘤出现病变脊髓节段以下同侧肢体痛、温觉丧失,伴触觉减退及对侧肢体运动功能
按组织形式分类,股权投资基金可以分为( )。 Ⅰ合伙型基金 Ⅱ公司型基金
王某在取得监理工程师执业资格后,受总监理工程师委托,进驻某建设工程项目履行监理职
下列资源,属于资源税征税范围的有()。A、天然原木,不包括加工的板材 B、天
(2021年真题)下面工程项目策划的内容中,属于实施策划内容的是()。A.
最新回复
(
0
)