2. 职称英语
  3. What’s the possible relationship between the two speakers? [br] [originaltext]W

What’s the possible relationship between the two speakers? [br] [originaltext]W

游客2024-09-20  47
问题 What’s the possible relationship between the two speakers? [br]  
W: Sound and Vision Administrative Department, Eve Wheeler speaking. Can I help you?
M: Good afternoon, Madam. This is John Cruise. I wish to register a complaint about my video recorder.
W: I see. I hope I can be of some help. Can you explain what the problem is, please?
M: Well, (5)the recorder has severely damaged two quite valuable tapes of mine. And you guaranteed that this machine is the best there is.(6)I hope you understand that a simple repair is just not enough: I demand compensation for the lost tapes as well.
W: I’m sorry: that’s all very unfortunate. I’m sure something can be done. I will put you through to our legal consultant, Mrs. Schroder. One moment please. Hello, Mr. Cruise? Thank you for waiting. I’m awfully sorry, but Mrs. Schroder is having a meeting right now. Could she call you back later this afternoon?
M: I hope you’re not trying to get rid of me.
W: Not at all, sir. I have noted your complaint and I will urge Mrs. Schroder to call you back as soon as possible. Could I have your phone number, please?
M: Yes. It’s 0181-945-8719.
W: Thank you very much. Goodbye.
M: Bye.
选项 A、An exchange of the video recorder for a new one.
B、A refund of the video recorder and two tapes.
C、A repair of the video recorder and compensation for his tapes.
D、An immediate apology for the service.
答案 C
解析 本题考查事实。根据句(6)可以得知，投诉者不仅要求修理，还要求赔偿损失的录像带。故正确答案是C。
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