首页
登录
职称英语
[originaltext]M: If you would like to know how to deal with aggravating people,
[originaltext]M: If you would like to know how to deal with aggravating people,
游客
2024-09-19
43
管理
问题
M: If you would like to know how to deal with aggravating people, Katherine Crowley, the writer of a book called Working with You Is Killing Me will tell you the answer. She joins us now. Good to have you with us.
W: Good morning.
M: What surprised me when I read this book is you say "Quit complaining, do something".
W: That’s right.(1)What I found in working with many thousands of people over the last 20 years is that it’s futile to try and change another person. So, the best thing you can do is begin by changing your internal reaction.
M: What’s this business about unhooking yourself?
W:(2-1)Well, we give you this process. It’s actually four steps and the first two steps are to cool down your system. Because as we all know, when those co-workers really annoy you, you immediately get upset.(2-2)So the first two steps are deep breathing or doing some sort of physical exercise if you can run out of the building and walk around the block.
M: Yeah. You say you spend a lot of time talking people off the ledge, which is essentially calming them down. Then what do we do?
W:(2-3)Well, the next two steps would be taking action. To unhook verbally as what we say, you should find something to move the situation forward and take the high road not accusatory but a win-win kind of communication, and then you look for a business tool whether it’s documentation of some kind or sending out an e-mail or referring to a job description.
M: Alright. So what is the most common annoying type of co-workers?
W: The most common annoying type of co-workers are called "boundary-busters".
M: And how do I deal with them?
W: Most of the time you do have to confront the boundary-buster.(3-1)But what we suggest is again to cool your system down, make sure you take the high road. What we tend to say is "You are so loud" instead of saying "you know what, it really bothers me, I can’t concentrate when your voice goes up, so can you please calm it down?"(3-2)So it’s a way, it’s a communication style and we give many examples in Working With You Is Killing Me.
M: Okay. And what’s the worst kind of co-worker?
W: Well, what we’ve decided among ourselves is the "wrecker" and this is because this person will speak very sweetly to you, and in the meantime, stab your back, one way or another, behind you.
M: Right, and what should I do about that?
W:(4)As soon as you detect that somebody is talking negatively about you, you need to just make sure that you’re at every meeting and find out what the person is saying about you. And wage your own PR campaign, get people to speak better of you, and ultimately they get caught.
M: Right. When does it get to the point that either you have to quit or the annoying person has to quit?
W: That’s a really good question. And what we say in Working With You Is Killing Me is that,(5)you actually have to figure out your tolerance level and you also need to determine what your fatal attractions are.
M: All right, I see. Thank you. I appreciate it.
1. What is the best way to deal with the annoying co-workers?
2. What is the process to unhook yourself?
3. Which of the following need you NOT pay attention to when dealing with boundary busters?
4. Which of the following should you NOT do when you deal with the person called "the wrecker"?
5. What is the key to deciding on whether you should quit or not?
选项
A、Changing your working place.
B、Changing your own reaction.
C、Trying to change them.
D、Trying to tolerate them.
答案
B
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3764734.html
相关试题推荐
[originaltext]W:PeterGarrett,theSchoolEducationMinister,hasjoinedusin
[originaltext]W:Whataretheadvantagesof(1-1)E-education,ProfessorGu?M:T
[originaltext]W:Whataretheadvantagesof(1-1)E-education,ProfessorGu?M:T
[originaltext]W:TodayI’minterviewingRobertBallard,oceanexploreranddisc
[originaltext]W:TodayI’minterviewingRobertBallard,oceanexploreranddisc
[originaltext]W:TodayI’minterviewingRobertBallard,oceanexploreranddisc
[originaltext]W:TodayI’minterviewingRobertBallard,oceanexploreranddisc
[originaltext]M:Mrs.Ralph,weknowthatyouhavedonesomeofthelargeststu
[originaltext]M:Mrs.Ralph,weknowthatyouhavedonesomeofthelargeststu
Mostpeopleknowthatalotisridingontheircreditscore,fromtheintere
随机试题
BettyistallerthanRoseandJane.Bettyis____________ofthethree.thetall
Directions:Forthispart,youareallowed30minutestowriteashortessayent
[originaltext]InAmerica,driver’seducationispartoftheregularhighsc
肺褐色硬化多见于()A.急性肺淤血 B.慢性肺淤血 C.硅沉着病 D.
根据《药品说明书和标签管理规定》,下列药品有效期标注格式,正确的是()A:有效
安全预警信号般采用黄色时表示的安全预警级别是()。A、Ⅰ级预警 B、Ⅱ级预警
根据我国《上市公司证券发行管理办法》规定,上市公司再融资的方式不包括( )A.
以下关于证券公司敏感信息管理的表述错误的是()。A.“需知原则”是信息隔离墙
治疗腹痛瘀血内停证,首选的方剂是()A.通幽汤 B.丹参饮 C.温经汤
陈某向李某借款10万元,并签订了借款合同。张某向李某单方面提交了签名的保证书
最新回复
(
0
)