首页
登录
职称英语
[originaltext]W: Good afternoon, this is BES customers service line, Maggie spe
[originaltext]W: Good afternoon, this is BES customers service line, Maggie spe
游客
2024-09-08
32
管理
问题
W: Good afternoon, this is BES customers service line, Maggie speaking. How can I help you?
M: Yeah, yeah. Look, it’s about the computer I’ve bought off you one month ago.
W: Yes, what seems to be the problem?
M: Well, I was transferring my files to it from my flash drive and they got lost, everything.
W: OK, now don’t worry: I am sure we can sort something out First, can you give me a few details? The computer has lost all your data you’re saying?
M: Yes, but you don’t understand it has wiped everything of the flash drive as well. My whole life! My whole life was in those files.
W: Oh my goodness. Are you sure? Sounds like a problem is with your flash drive.
M: Of course not. There’s nothing wrong with my flash drive. I’ve had it for years. And I used it yesterday in my office in another computer.
W: OK I can understand how upset you must be. Now I don’t think we can deal with it on the phone. So I’m going to send a service engineer to see if they can retrieve your data. Can you give me your product reference number?
M: Eh... yes, it’s... here it is. It’s RF40-101.
W: Thank you.
M: I’ll be expecting a total refund and compensation if this can’t be fixed.
W: I’m sorry, but we’re not authorized to give refunds, what I can do is to send you a brand new computer. How would that be?
M: But mine is supposed to be a brand new computer. You think I want another one of this after what the last one did to my files?
W: Well, let’s see what our engineer can do. Hopefully, it’s not quite as bad as you think. Now I’ve got your address here in your customer file. No.23 Bond Street, right?
M: Yep, right.
W: And it’s Mr. Adams. Isn’t it?
M: Yes.
W: Right. Mr. Adams, we’ll have an engineer with you early tomorrow morning, and I’ll ask him to bring a new hard disk with him. Will you be at home?
M: Yes, but not before 8:30.
W: OK Our engineer will contact you before he comes. Can you be reached by this number, 6574-3205?
M: Yes, sure.
W: Well, best of luck this afternoon. I hope we can solve the problem for you.
M: Well, thanks. Er... goodbye.
W: Goodbye, Mr. Adams.
1. What’s wrong with the man’s computer?
2. How would the man be compensated if the computer can’t be fixed?
3. How did the man feel about the woman’s offer of compensation?
4. When will the service engineer come to fix the computer?
5. What is the man’s phone number?
选项
A、6574-3205.
B、6547-2305.
C、6457-2035.
D、6475-3025.
答案
A
解析
题目问男士的电话号码。对话最后,女士与男士确认过电话号码,A项与录音相符。听到数字、时间、地点等细节信息时,建议考生做好笔记。
转载请注明原文地址:https://tihaiku.com/zcyy/3748701.html
相关试题推荐
[originaltext]W:Hi,Mr.Brown.How’syourapartmentworkingoutforyou?M:We
[originaltext]W:Hi,Mr.Brown.How’syourapartmentworkingoutforyou?M:We
PASSAGETWO[br]WhydidMiriamwearanewnetblouseonSundayafternoon?Becaus
[originaltext]M:JulieRossistheauthorofPracticalParenting.Shehasbeen
[originaltext]M:JulieRossistheauthorofPracticalParenting.Shehasbeen
[originaltext]M:JulieRossistheauthorofPracticalParenting.Shehasbeen
[originaltext]M:JulieRossistheauthorofPracticalParenting.Shehasbeen
[originaltext]M:Today,we’veProfessorMcKayonourmorningtalkshow.Goodmo
[originaltext]M:Today,we’veProfessorMcKayonourmorningtalkshow.Goodmo
[originaltext]M:Today,we’veProfessorMcKayonourmorningtalkshow.Goodmo
随机试题
ProblemsoftheagedMandatory(强制性的)Retirement
在2020年四个季度中,宋杰、袁浩、黄兵三人都至少有两个季度绩效为优秀,另外还知
麻醉前用药的目的,下列哪项是错误的A.消除患者紧张心情 B.提高患者的痛阈
有关细菌的分类单位正确的是A.性状相似、关系密切的菌株组成属B.群和组也是正式分
“凡属宪法、法律规定只能由法律规定的事项,必须在法律明确授权的情况,行政机关才有
筹备业主大会的工作要求不包括()A:确认业主身份,应当以业主房屋产权证书标明的房
男性,48岁,近1周内发现血压升高156/98mmHg,服用利尿剂氢氯噻嗪降压效
宏观经济发展的四大总体目标一般用( )等指标衡量。A.国民生产总值 B.国内生
看板管理是丰田式生产系统营运的工具,其主要功能有()。A.传递生产的工作指令
关于脐带的描述,以下哪项错误A.脐带长于70cm或短于30cm属异常 B.若脐
最新回复
(
0
)