首页
登录
职称英语
[originaltext]W: Good afternoon, this is BES customers service line, Maggie spe
[originaltext]W: Good afternoon, this is BES customers service line, Maggie spe
游客
2024-09-08
13
管理
问题
W: Good afternoon, this is BES customers service line, Maggie speaking. How can I help you?
M: Yeah, yeah. Look, it’s about the computer I’ve bought off you one month ago.
W: Yes, what seems to be the problem?
M: Well, I was transferring my files to it from my flash drive and they got lost, everything.
W: OK, now don’t worry: I am sure we can sort something out First, can you give me a few details? The computer has lost all your data you’re saying?
M: Yes, but you don’t understand it has wiped everything of the flash drive as well. My whole life! My whole life was in those files.
W: Oh my goodness. Are you sure? Sounds like a problem is with your flash drive.
M: Of course not. There’s nothing wrong with my flash drive. I’ve had it for years. And I used it yesterday in my office in another computer.
W: OK I can understand how upset you must be. Now I don’t think we can deal with it on the phone. So I’m going to send a service engineer to see if they can retrieve your data. Can you give me your product reference number?
M: Eh... yes, it’s... here it is. It’s RF40-101.
W: Thank you.
M: I’ll be expecting a total refund and compensation if this can’t be fixed.
W: I’m sorry, but we’re not authorized to give refunds, what I can do is to send you a brand new computer. How would that be?
M: But mine is supposed to be a brand new computer. You think I want another one of this after what the last one did to my files?
W: Well, let’s see what our engineer can do. Hopefully, it’s not quite as bad as you think. Now I’ve got your address here in your customer file. No.23 Bond Street, right?
M: Yep, right.
W: And it’s Mr. Adams. Isn’t it?
M: Yes.
W: Right. Mr. Adams, we’ll have an engineer with you early tomorrow morning, and I’ll ask him to bring a new hard disk with him. Will you be at home?
M: Yes, but not before 8:30.
W: OK Our engineer will contact you before he comes. Can you be reached by this number, 6574-3205?
M: Yes, sure.
W: Well, best of luck this afternoon. I hope we can solve the problem for you.
M: Well, thanks. Er... goodbye.
W: Goodbye, Mr. Adams.
1. What’s wrong with the man’s computer?
2. How would the man be compensated if the computer can’t be fixed?
3. How did the man feel about the woman’s offer of compensation?
4. When will the service engineer come to fix the computer?
5. What is the man’s phone number?
选项
A、By 8:30 tomorrow morning.
B、After 8:30 tomorrow morning.
C、At 8:30 this evening.
D、Anytime tomorrow.
答案
B
解析
题目问工程师来维修的时间。男士说到自己第二天上午会在家,但不要在8点半前来,即明天上午8点半以后,B项时间与此吻合,故选B。
转载请注明原文地址:https://tihaiku.com/zcyy/3748700.html
相关试题推荐
CounselingTeamandtheServices1.Counselingteam-NaomiFlynna.Targeting:
CounselingTeamandtheServices1.Counselingteam-NaomiFlynna.Targeting:
CounselingTeamandtheServices1.Counselingteam-NaomiFlynna.Targeting:
CounselingTeamandtheServices1.Counselingteam-NaomiFlynna.Targeting:
CounselingTeamandtheServices1.Counselingteam-NaomiFlynna.Targeting:
CounselingTeamandtheServices1.Counselingteam-NaomiFlynna.Targeting:
[originaltext]W:Richard,you’reoneofVirginia’spatients.M:That’sright.W
[originaltext]M:Well,inanidealworld,Iguesswewouldallgetalongwitho
[originaltext]W:So,you’reanarchitect?M:Yes.W:Doyouworkforapublico
[originaltext]W:NewstudiesareprovingthatmoreandmoreAmericansarelivin
随机试题
ThesixteenthinternationalAIDSconferenceopenedonSundayinToronto,Can
MyFirstVisittoParis我初次
正是缺乏行动才最终导致人们无法实现自己的理想。 Itisthelackofactionthatultimatelyholdspeople
油漆作业的安全防护有()。A.油漆作业时,应通风良好,戴好防护口罩及有关用品。
早期妊娠的辅助检查,正确的是( )A.B超显示于妊娠第5周后即可见妊娠环 B
下列各项,对急性阑尾炎最有诊断意义的体征是()A.发热 B.腰大肌试
某患者,血细胞检验结果如下:WBC50×109/L,Hb74g/L:白细胞分类:
A.由药品监督管理部门和卫生主管部门依照各自职责,责令改正,给予警告;情节严重的
()是整个时间资源的总量,是员工工作时间的自然极限。A.日历时间 B.制度工
男,48岁,乙型肝炎病史10年,因乏力、低热、腹胀、少尿来院就诊。检查发现巩膜黄
最新回复
(
0
)