[originaltext] W: Good morning, Happy Tour Travel. How can I help you? M:

W: Good morning, Happy Tour Travel. How can I help you?
   M: Hello. I’m interested in the holidays you offer along the coast near here.
   W: Yes. We have several tours up the coast. Where do you want to go?
   M: Well, I like the one that mentioned whales. Was it ’Whale Watching’?
   W: Oh, that’s our Whale Watch Experience. It’s very popular and it’s based in a lovely little town with nice beaches.
   M: Oh right, and how long does it last?
   W: It’s two days including four hours’ travel time each way from here.
   M: Good, I don’t want to be away any longer than that. So is that by coach?
   W: Actually it’s by minibus. We like to keep those tours small and personal so we don’t take a whole coachload of people. In fact, we only take up to fifteen people on this tour, although we do run it with just twelve or thirteen.
   M: Oh, right. So do you run these tours often?
   W: Well, it depends on the time of year. Of course at peak times like the summer holidays we do them every weekend, but at the moment it’s usually once a month at most.
   M: And when is the next one going?
   W: Mmm, let me see. Um, there’s one in three weeks’ time which is April the 20th. and then we don’t have another one until June the 4th.
   M: All right, and is April a good time to go?
   W: Pretty good. And the hotel itself where you stay has great facilities. It’s right on the main beach there.
   M: Oh, I see. And what about the other things? You know, those are included in the price.
   W: Oh, there are lots of things. If you don’t want to do the whale watch cruise,  your guide will take anyone who is interested either on a bushwalk through the national park near the hotel, and there’s no extra charge for that, or on a fishing trip. That’s an extra $20, I think. And there’s also a reptile park in town—that costs more or less the same.
   M: No, I think I’d prefer whales to snakes. So how much is the basic tour price?
   W: At this time of year it’s usually around $350, but let me check. Er... oh, it’s actually $320.
   M: And the next tour, are there any places on that one?
   W: How many people is it for?
   M: There are two of us.
   W: Yes, that should be fine. Can I just mention that we require all bookings to be made at least fourteen days before you travel to avoid cancellations of tours. And if you cancel within seven days of departure you will have to pay 10% of your total booking.
   M: OK.
   W: And you also need to pay a 20% deposit at the time of booking.
   M: Can I pay that by credit card?
   W: Yes, you can.
   M: All right, what I’ll do is to talk to my partner and get back to you.
   W: Fine.
   This is the end of Conversation One. Questions 1 to 5 are based on Conversation One.
   Question 1
   What kind of holiday does the man want?
   (pause: 10 seconds)
   Question 2
   How far is the tour destination?
   (pause: 10 seconds)
   Question 3
   When is the next tour?
   (pause: 10 seconds)
   Question 4
   What is the basic price for the tour?
   (pause: 10 seconds)
   Question 5
   When should the man make a booking?
   (pause: 10 seconds)