首页
登录
职称英语
When difficult people express themselves orally, they generally want at leas
When difficult people express themselves orally, they generally want at leas
游客
2024-08-19
7
管理
问题
When difficult people express themselves orally, they generally want at least two things: they’ ve been heard and they’ ve been understood. As a good communicator should be a good listener, five steps are advocated toward good listening.
The first step is cooperating. How does a difficult person know that you’ re listening and understanding? In fact, it’ s through the way you look and should while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’ s been said, it’s a signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’ re listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
The fourth step is to summarize what you’ ve heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you’ ve shown that you’ ve making an effort to understand completely. This increases the possibility of gaining cooperation from him.
Having listened carefully, you’ ve now arrived at the point of confirming with the person that he feels that his thoughts have been fully voiced. Ask if he feels understood.
When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.
[br]
选项
答案
hearts/minds
解析
从全文内容来看,当你理解了说话人的意思后,他的心思就被你解开了,故答案是hearts/minds。
转载请注明原文地址:https://tihaiku.com/zcyy/3726644.html
相关试题推荐
"Home,sweethome"isaphrasethatexpressesanessentialattitudeinthe
"Home,sweethome"isaphrasethatexpressesanessentialattitudeinthe
"Home,sweethome"isaphrasethatexpressesanessentialattitudeinthe
"Home,sweethome"isaphrasethatexpressesanessentialattitudeinthe
Whendifficultpeopleexpressthemselvesorally,theygenerallywantatleas
Whendifficultpeopleexpressthemselvesorally,theygenerallywantatleas
Whendifficultpeopleexpressthemselvesorally,theygenerallywantatleas
After1945,theUSgovernmentbuiltmanynewroadsandhighways.Peoplemove
After1945,theUSgovernmentbuiltmanynewroadsandhighways.Peoplemove
After1945,theUSgovernmentbuiltmanynewroadsandhighways.Peoplemove
随机试题
[originaltext]Choosingwhattoeatseemslikeasimpledecision,butvariou
Wheredoyoureallycomefrom?Andhowdidyouget(1)whereyoulivetoday?
InherinternationalbestsellingTalktotheHand,authorLynneTrussargues
要建立一个数据库,需要经过()。A.概念设计 B.数据库结构设计 C.模块设
下列各项中,属于钢筋加工的是()。A.钢筋除锈 B.钢筋调直 C.钢筋切断
在二次衬砌外观鉴定中,蜂窝、麻面面积不得超过该面总面积的X,深度不超过Y。这里的
单克隆抗体纯化法目前最有效的方法是A.亲和纯化法B.盐析法C.离子交换D.辛酸提
贷款的第一还款来源是指()A.借款人的资产变现收入 B.借款人的担保变现
(2018年真题)可用于室外装饰的饰面材料有()。A.大理石板材 B.合
某分项工程的直接工程费仅为人工费,无材料费和机械费,其人工费为600万元,按该分
最新回复
(
0
)