首页
登录
职称英语
High-quality customer service is preached(宣扬)by many, but actually keeping c
High-quality customer service is preached(宣扬)by many, but actually keeping c
游客
2024-08-16
8
管理
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers. [br] 【C13】
选项
答案
lines
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3722647.html
相关试题推荐
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
High-qualitycustomerserviceispreached(宣扬)bymany,butactuallykeepingc
Wherearethespeakers?[br][originaltext]W:Expressserviceisprobablythef
Wherearethespeakers?[br][originaltext]W:Expressserviceisprobablythef
Wherearethespeakers?[originaltext]W:Expressserviceisprobablythefastest
随机试题
Choosethecorrectletter,A,BorC.Wildlifeincityg
选择书刊的开本时,一般需要考虑( )等因素。A.书刊的门类 B.书刊的制版方
关于妊娠合并肝炎,下列处理正确的是A.妊娠早期安胎 B.妊娠中期终止妊娠 C
物块A的质量为m,由图示的高为h的平、凹、凸三种不同形状的光滑面的顶点由静止下滑
电脑因TCP/IP属性设置错误导致无法上网,同一局域网内能正常上网的电脑设置如图
A.如上图 B.如上图 C.如上图 D.如上图
2020年我国农产品贸易额2468.3亿美元,同比增8.0%。其中,出口额同比减
服务式办公室的客户类型包括()等。A:小企业主B:初期创业者C:开拓本地市场
房地产估价报告通常由八大部分组成,包括()等。A:估价委托书 B:致估价委托人
有关Internet中的IP地址,下列说法正确的是( )。A.Internet
最新回复
(
0
)