首页
登录
职称英语
When a customer finds that an item he bought is faulty or does not live, up
When a customer finds that an item he bought is faulty or does not live, up
游客
2024-08-04
27
管理
问题
When a customer finds that an item he bought is faulty or does not live, up to the manufacture’s claim for it, the first step is to present the warranty(保单)or any other helpful records at the store of purchase. In most eases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the"higher up"the consumer takes his complaint, the faster he can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, if he has a just claim.
Complaining is usually most effective when it is done politely but firmly, especially when the consumer call demonstrate what is wrong with the item. If this cannot be done, he will succeed best by presenting specific information as to what is wrong, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible, but if a polite complaint does not achieve the desired result, the consumer can go a step further. He can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting the consumer’s rights. [br] When a customer finds that his purchase has a fault in it the first thing he should do is to______ .
选项
A、write a firm letter of complaint to the store of purchase
B、show some written proof of the purchase to the store
C、complain personally to the manager
D、threaten to take the matter to court
答案
B
解析
细节题。第一段第一句“the first step is to present the warranty(保单)or any other helpful records at the store of purchase”得知维权第一步是出示购买商品的书面凭证。
转载请注明原文地址:https://tihaiku.com/zcyy/3704909.html
相关试题推荐
Salesperson:CanIhelpyou,sir?Customer:Yes,Iboughtthiswatchfromyoula
[originaltext]A:Right,let’shavealook.Oh,no.B:What’sthematter?Faulty
Customer:Iwouldliketobuyabottleofcleansingmilk.Canyourecommendmes
Simonboughtasecond-handcarwhichisoneofthenewmodels.[br][originalte
Simonboughtasecond-handcarwhichisoneofthenewmodels.[br][originalte
Thechartsbelowshowthenumberandtypesofbooksboughtbymenandwomenand
Therestaurantownerboughttwohundredpoundsofpotatoeswhichcontain99%wat
Assistant:Goodmorning,MegaMusicStore.CanIhelpyou?Customer:Hello,___
—Idon’tliketocomplain,butIboughtthiscameralastweekandit’sstopped
WhoaremaincustomersoftheBlackBerry?[originaltext]Blackberrysaleshaveso
随机试题
关于财政政策与货币政策的政策时滞性,下列说法中正确的是( )。A.财政政策的决策
“我们播下一个动作,收获一个习惯。播下一个习惯,便收获一种品格”,这启示我们公民
A.脐带先露 B.脐带脱垂 C.脐带缠绕 D.脐带长度异常 E.脐带扭转
A.子宫颈刮片细胞学检查 B.阴道镜检查 C.子宫颈碘试验 D.子宫颈及子
公路收费权、学校收费权等属于银行存量押品种类的()。A.金融质押品 B.
A.虎杖B.怀牛膝C.益母草D.郁金E.丹参既活血定痛,祛风利湿,又清热解毒,化
隔离开关绝缘子断裂异常和故常处理中,绝缘子断裂引起小电流接地系统单相接地时:接地
1991-141.1999-147.天台乌药散的功用是 A.行气疏肝B.燥湿
下列各项中,属于长期待摊费用的是()。A.租入的使用权资产发生的改良支出
下述疾病中不会引起漏出性胸腔积液的是A.心力衰竭 B.低蛋白血症 C.肝硬化
最新回复
(
0
)