2. 职称英语
  3. The company’s ability to effectively deal with customer complaints is very impor

The company’s ability to effectively deal with customer complaints is very impor

游客2024-06-24  13
问题 The company’s ability to effectively deal with customer complaints is very important, which can help to increase business and provide a friendlier working environment. In order to do so, first, you should inquire about the customer’s concern with a smile and use a friendly tone of voice when speaking. Second, listen thoroughly to the customer’s complaint and avoid interrupting him while he is speaking. Third, propose a solution to resolve the issue and apologize for the’situation. Last, contact the store manager if the customer’s needs cannot be accommodated.
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答案 一个公司妥善处理顾客投诉的能力是极其重要的，这可以帮助该公司增加业务量并提供一个更加和谐的工作环境。为了能够做到这些，首先，在询问顾客需求时要面带微笑，话语亲切。其次，认真倾听客户的投诉，在其未说完时切勿打断。第三，提出解决问题的办法，并向其道歉。最后，如果还不能让客户满意，向店级经理汇报情况。
解析 这是一段说明性文字，主要说明企业妥善处理客户投诉的能力的重要性以及如何应对客户的投诉。翻译这篇短文时需要注意以下单词和短语：effectively在此可引申译为“妥善”，listen thoroughly to可译为“认真倾听，耐心倾听”，avoid interrupting可译为“避免打断”，resolve the issue可译为“解决问题”，accommodate可译为“迎合，迁就”。
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