A —Business hours J —Customer expectationsB —Customer exp

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问题 A —Business hours                   J  —Customer expectations
B —Customer experience                K —Customer feedback
C —Customer satisfaction survey       L —Brand experience
D —Customer retention                M—Service promise
E —Frequently asked questions (FAQ) N —Business rules
F —Service level agreement (SLA)    O —Call center
G —User error                         P —Customer loyalty
H —Big data                         Q —Quality assurance
I —First response time
Examples: (I) 首次响应时间          (B) 客户体验 [br] (       )客户维系    (       )呼叫中心

选项

答案 D，O

解析

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A —Business hours J —Customer expectationsB —Customer exp

A—BusinesshoursJ—CustomerexpectationsB—Customerexp

A—BusinesshoursJ—CustomerexpectationsB—Customerexp

A—BusinesshoursJ—CustomerexpectationsB—Customerexp

Youcanchooseeitherpersonalorbusinessaccount(depend)________onyourpurp

A—limitedliabilityJ—unfaircompetitionB—businessscope

A—limitedliabilityJ—unfaircompetitionB—businessscope

A—limitedliabilityJ—unfaircompetitionB—businessscope

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

Notlongago,mosthistorianshadtobetravelers.【C1】______writtenaccount

FictionandRealityTherelationshipbetweenfictionandreality

Onedayinthedeadofwinter,Ilookedoutmybackwindowandsawachicken.

GrayingPopulationStaysinthePinkA)Elderlypeoplear

从所给的四个选项中，选择最合适的一个填入问号处，使之呈现一定的规律性： A

有头疽初起时的症状是A.粟粒样脓头 B.肿硬如钉丁 C.漫肿而无头 D.腐

我国法律规定的第一顺序继承人不包括()。A:配偶 B:子女 C:父母 D:

脑复康是哪种药物的商品名A.多奈哌齐 B.胞磷胆碱 C.吡那地尔 D.吡拉

银行机构财务监管的内容包括（）。 A.收入的来源与结构B.支出的去向与结构

下列不属于COSO委员会提出的《内部控制——整合框架》中内部控制目标的是（）。