A —Business hours J —Customer expectationsB —Customer exp

游客2024-06-19 44

问题 A —Business hours                   J  —Customer expectations
B —Customer experience                K —Customer feedback
C —Customer satisfaction survey       L —Brand experience
D —Customer retention                M—Service promise
E —Frequently asked questions (FAQ) N —Business rules
F —Service level agreement (SLA)    O —Call center
G —User error                         P —Customer loyalty
H —Big data                         Q —Quality assurance
I —First response time
Examples: (I) 首次响应时间          (B) 客户体验 [br] (       ) 客户忠诚度    (       )客户反馈

选项

答案 P，K

解析

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A —Business hours J —Customer expectationsB —Customer exp

A—BusinesshoursJ—CustomerexpectationsB—Customerexp

A—BusinesshoursJ—CustomerexpectationsB—Customerexp

A—limitedliabilityJ—unfaircompetitionB—businessscope

A—limitedliabilityJ—unfaircompetitionB—businessscope

A—limitedliabilityJ—unfaircompetitionB—businessscope

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

A—CashbusinessJ—modeofpaymentB—CommissionreceivablesK—dow

Whenyouarewritingbusinessletters,youneedtonoticethefollowingtips

J根据faster、genomictechnologies、morecentenarians和prospects定位到J段第1句。目前人类长寿基因的搜索是非

Thejudge______himtospendallhisdaysinprison,forhekilledhiswife.A、a

A.necessityB.hangingonC.periodD.improving

东晋时期画家顾恺之的代表作有（）。A.《女史箴图》 B.《洛神赋图》 C.《

A.秘鲁、意大利西西里、伊朗、埃及 B.伊朗、希腊克里特、土耳其、埃及 C.

宫颈管局部黏膜增生并向宫颈外口突出，是指下列哪项A.宫颈糜烂 B.宫颈息肉

某8层办公楼，采用现浇钢筋混凝土框架结构，如图所示。抗震设防烈度为8度，设计地震

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（2017年真题）下列关于有限责任公司股权转让的说法中，正确的是（）。A.有限

根据《水利基本建设项目竣工财务决算编制规程》（SL19-2014），大中型项目进