首页
登录
职称英语
[originaltext] Most reliable companies pay close attention to customers’ mai
[originaltext] Most reliable companies pay close attention to customers’ mai
游客
2024-03-01
39
管理
问题
Most reliable companies pay close attention to customers’ mails, particularly from dissatisfied customers. But writing letters to a company is one thing; getting the company to do what you want is another. And it requires a certain amount of know-how to persuade a manufacturer to repair your broken toaster or to make an adjustment on your mishandled airplane reservation.
First, you must observe certain principles. The most important is that you must deal with a reliable company. If you buy something from a fly-by-night retailer, you have to accept the fact that you have thrown away your money.
Second, if the product carries a warranty, be sure that you understand its terms. The warranty is an insurance policy, and the customer pays for that insurance when he pays for the product. If a product becomes defective a few weeks after the warranty has run out, some companies may make the adjustment, only for the sake of good will.
Third, let the company know in no uncertain terms that you are disgusted with its product or service, more often than not, customers who write in anger sometimes forget to include important information that the company needs in order to correct the situation. If that information is lacking, all the anger in the letter will get you nowhere. On the other hand, a simple, calm, factual and reasoned letter can usually help you to achieve the desired end.
选项
A、The customer.
B、The company.
C、The company and the customer.
D、The company and the retailer.
答案
A
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3495945.html
相关试题推荐
[originaltext]ManychildrenactinTVshows.Theyworkseveralhoursevery
[originaltext]Woman:Ihavesubscriptiontotwonewspapers.Oneisputoutint
[originaltext]Woman:Ihavesubscriptiontotwonewspapers.Oneisputoutint
[originaltext]BeforetheIndianshadhorses,theyuseda"surroundhunt,"o
[originaltext]TheEskimosneedagreatmanydifferentthingstosurvive.To
[originaltext]Man:Whatsubjectsareyoutakingthissemester?Woman:I’mtakin
[originaltext]Man:Whatsubjectsareyoutakingthissemester?Woman:I’mtakin
[originaltext]M:MybackisstillhurtingfromthefallIhadfrommybikelast
[originaltext]M:MybackisstillhurtingfromthefallIhadfrommybikelast
[originaltext]M:MybackisstillhurtingfromthefallIhadfrommybikelast
随机试题
Ifyouhaveneverseenapowerplant,youmightfindithardtoimaginehow
参见下图的网络配置,客户机无法访问服务器,原因是什么? A.服务器的IP地址是
下列属于垄断竞争型市场特点的有()。 Ⅰ.生产者众多,各种生产资料可以
A.天冬B.百合C.玉竹D.桑椹E.墨旱莲虚烦惊悸、失眠多梦宜用()。
患者男性,28岁。持续发热2周住院。查体:体温39.5℃,巩膜黄染,肝脾肋下1.
从所给的四个选项中,选择最合适的一个填入问号处,使之呈现一定的规律性:
认知心理学把理解问题看作是在头脑中形成( )的过程。A.问题结构 B.问
下列选项中,关于素质教育与考试关系的叙述正确的是()A.应试教育是提升学生学
2x19年和2x20年,甲公司多次以不同方式购买乙公司股权。实现对乙公司的控制,
锅炉钢架组件就位找正时,一般用水准仪检查大梁的()。A.中心位置 B.垂直度
最新回复
(
0
)